Phoenix, United States
4722 N 24th St STE 200
85016
Phoenix
United States
+1 6022663298
I have tried to contact Joe Bartley the manager to follow up on my Earnest return. I send them the denial letter along with other docs. They refuse to return my funds even after appropriate documentation. I would be careful working with this company they won't return your calls or emails.
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Gina Cole and her team are amazing!
Disappointing. Maybe there is a big difference between the quality of service between escrow officers but i was disappointed in the one i had. Lack of communication, ignoring my questions, errors in the settlement costs, even claimed on closing day she didnt have my phone number! When i asked about the status of my proceeds, She said that the funds hadnt been wired and would be sent the next day when in fact the funds had been sent. With all the wire fraud scams i would hope escrow co would be extra diligent not uncaring.
Terrible customer service. When I first walked in their office 10 weeks ago to drop off my earnest money they were rude. Now I’ve been living in my home for six weeks and they were supposed to send funds to my home warranty company at closing. I’ve had water leaking under my sink for weeks now and there is no sense of urgency at all for them to pay the home warranty company. My Home warranty account is suspended because of them.
I have now been waiting for 6 weeks for my earnest money refund. I should have read the other reviews before I decided to use this company. All the paper work was properly signed by Buyer and Seller on June 16th to cancel. Today is Aug 1 and still no refund. I am now trying to figure out next steps.
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