Scarborough, United Kingdom
4 Pavilion Terrace
N/A
+44 1723500467
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Dont be fooled by reduced prices and avoid using this shop for any online purchases. They will take away your opportunity to exchange the item by saying that all other sizes are out of stock (even if it shows 'in stock' online)...and of course charge you for the initial postage too. Left out of pocket. Next time just use reputable shop.
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Shopped online and in store with Secret Spot and always had great service.
Can’t recommend enough. Scott was extremely helpful and made be at ease (I’m a big lad) tooK time to ensure I got the right wetsuit and excellent customer service all around - Thank you
Would not recommend: Damaged 400 wet-suit and poor customer service. I bought two wet-suits totalling 800 from secret spot online. One arrived with two tears in it despite the packaging being intact (suggesting that it was posted out faulty. The other suit was too large so I returned both. I phoned the shop and spoke to a helpful member of staff. I told him my concerns about having to return two suits of this value and that they should be insured in the post as I would be gutted to loose 800 if they went missing. He agreed and said his boss would likely split the cost of the return postage with me as they had sent out a faulty suit. I returned the goods with the parcel service that they suggested and sent a copy of the postage receipt but then the manager refused to split the cost of the return postage with me, offering only 5.95 when the cost of returning just the faulty suit was over 22, stating insuring the wet-suits is 'just not needed'. I let them know my concerns about the poor customer service and their expectation for customers to risk losing out if the package went missing but my email was ignored and they neglected to reimburse any of the return cost.
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