Saskatoon, Canada
2326 Hanselman Ave
N/A
+1 3066673379
Wheelchair-accessible entrance
I was their customer for more that 6 years using 2 years contracts. Last time when I was about to renew my 2 years contract, I knew I will move outside of province soon so told them if I move can I cancel my 2 year contract with no penalty and they said if Shaw cannot give you service in your new province yes you can. When I was ready to move outside the province they told me they can give me satellite internet in my new province (which is much more expensive) so I should either go with satellite internet or pay 220 penalty and I was forced to pay the penalty. and this not the end of story! I used to pay my bills using auto payment. When I cancelled my contract they cancelled my auto payment (without notifying me) and because I did not pay my last bill on time they charged me 20 dollars! Never ever go with Shaw!
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I’ve never experienced the lack of customer service that this organization displays anywhere else. The persistent bombarding of phone calls at late hours and the inability for these salespeople to listen to me is unbelievable. After requesting several times to not be called by any sales representatives, I received yet another phone call this evening. Don’t ever do business with this company. They’ll get you with a good promo and then completely disregard all customer loyalty and jack the prices way up for services. Then constantly bombard you with phone calls to try to get your business back. A very counterproductive loyalty model, very unprofessional sales process, and I will never do business with Shaw again. I’ll also be taking further action if I receive another phone call from a sales rep late into the evening.
I've been locked in a contact that I cant afford to buy out for two years now soon this well be done to cancel there services. in the last yr I've been having huge issues with there services there cable pixels my smart tv which is only a few months old..I've called in many many times to have them fix it and I get is oh I'll restart you modem and that's where it ends..I called the other day duing my hockey game watching and I had to shut of my tv and stream off my cell phone cuz there cable is so poor..and there wifi randomly shuts itself off duing the day during the evening and during night..maybe Roger's well be different let's hope so. I WILL NOT I WELL NEVER RECOMMEND SHAW TO NOT ONE HUMAN..
Great people much better than the previous primus I had thanks Shaw for stepping up when I was let down by eastern based primus
Do not waste your hard earned money, they do not care. Their tech came in for a neighbours issue and disconnected my Internet. All they will say is the typical ' we are sorry for our mistakes and rectification will take a week', a week of missed work in this economy when work is very hard to find. Even had the person literally giggle at hearing me plead to get a tech sooner than a week for their mess. They will just respond to this review with a copy pasted response asking me to call a certain number to be told the same. This company doesn't have the infrastructure to support it's client base, switch to someone who does is my only advice.
Customer support response is very worst via Chat, I worked 2 hours 15 minutes to resolve the slow internet issue. Why Poor Quality - (My plan was 300MBPS download and 15mbps upload- Internet 300Mbps). Today we are not receiving 70mbps download and 1mbps upload speed. Call started on 5:09pm with the Bot(Automatic chat) 5:16pm it went to Agent for Human assistance. after that Agent took 45minutes for confirmation of the identity... After that he asked me to trouble shoot and send the pics... almost 20 snaps I clicked and sent from everything.... I clearly mentioned we are having multiple devices all devices facing the same issue, but he concentrated only with Iphone IOS for 10 minutes and wasted my time, I am not sure what he wants to achieve with single device trouble shooting .... After that coax cable trace and remove the splitter and connect directly and reboot the modem and test the internet speed.... OMG ... he made cry literally... Poor Value Do not care about customer satisfaction and said there is no slot for appointment till 8 days ... We both are working from home , How we will work with out internet... Value for money is Zero...... Customer support person responded for every 10 minutes in the chat.. if you ping something he should respond after 10 minutes only... what is the use of the customer care ?
I had called to close the account June 29/20. It seemed to go smooth on the phone but we waited for weeks and no refund. 2 payments were taken, July and August. I waited on hold for an hour while the technicians supposedly worked on it. Over 2 months have passed, still no refund. I called again today and they told me the refund would take 4-8 weeks from the end of August. The person I spoke to was not communicative nor friendly. It was like it was my fault. It seems like they want your business but when you’re closing it, it is near impossible. I have spent several hours on the phone trying to get this sorted out. I would NEVER go with Shaw.
All around trash company. Had a tech support issue that they were not able to resolve, even after multiple tech visits and countless hours talking to their online tech support. I've never encountered such unhelpful customer service. I got the run around trying to sort out a billing issue, their Frontline retail staff couldn't help me with anything, and every interaction with them had to take at least 45 minutes, even when I just wanted to cancel my service.
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