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AutoNation Acura Stevens Creek

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Santa Clara, United States

autonationacurastevenscreek.com
Acura dealer· Auto repair shop· Car dealer· Auto Repair· Auto parts store· Car accessories store· Used car dealer

AutoNation Acura Stevens Creek Reviews | Rating 4.5 out of 5 stars (5 reviews)

AutoNation Acura Stevens Creek is located in Santa Clara, United States on 4747 Stevens Creek Blvd. AutoNation Acura Stevens Creek is rated 4.5 out of 5 in the category acura dealer in United States.

Address

4747 Stevens Creek Blvd

Phone

+1 4087585502

Service options

In-store shopping

Accessibility

Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet

Offerings

Oil changeRepair services

Open hours

...
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M

May Lee

I have been going to this dealer for my 2016 Acura services for years without any problems ( not that I'm aware of), until this time when my car was due for a service B. On 1/6/2021, the dealer's service department charged over 1K for a service B, told me my car is in excellent condition. Two weeks later, the car's engine light was on, went back to the dealer, no answer regarding why the light was on right after a comprehensive service, told me my car's Faulty Knock Sensor needs to be replaced for 657. The following week I had a scheduled road trip which was why I needed my car to be in top condition. While driving in the middle of nowhere, suddenly all electricity inside the car turn black, soon after the car's battery was dead. A good Samaritan stopped by trying to help me out, at that point, I saw the cover for the car's engine was not in its place, it was free-floating inside the car, and the battery terminal positive one has a piece of aluminum foil which barely connected to the terminal. I was lucky to be able to make it back from my trip safely. When I went to the dealer on Monday told the manager what was going on, he wrote down my name and phone number, asked a technician to take that foil out and tighten up the battery terminal, told me I should be able to drive my car for now, and he will call me back for a solution on Wednesday, he did not. I call the manager back on Thursday left a message, still, no return calls from this dealer. Intentionally tamper customer's cars from a dealer's service not only demonstrate a bad service practice, but it could also cause major damage to the car and serious safety issues to the driver. For myself, as well as other people who use that dealer for their car services' safety, I will repost this incident to BBB and BAR.

D

Davina Bustos

Great experience with AutoNation Acura! Salesman Sung was very courteous and patient in explaining things as this was my first Acura purchase. Sung is a respectable young man and also took the time to converse on a personal level with my father and I in between the haggling. I'm glad I made the switch to Acura, I'm loving my beautiful new RDX!

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valerie

Please be aware!!! They broke my horn after Airbag recall service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than 600 to go to other auto shop for the repair. Will file complaint to Better Business Bureau. UPDATE: 2/13/2021: I called AutoNation service center again after I received below response from the owner. Again I received no reply after I made several calls and voice messages to the general manager Raymond. Finally I was able to connect with a salesman, he intimidated me, talked rudely and refused to resolve this issue. Worst auto shop I've ever experienced. I'm proceeding with filing complaint to Better Business Bureau. Would give 0 review if I could.

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Ricky Garner

When I set up appt,they made sure parts were in stock for repair. Written up in a timely manner. Very polite people in service office. Work promised and done on time. Clean and roomy customer lounge. Good all around experience. Would recommend to all Acura owners

M

Mark H. Garrett

Low prices after shelter in place, beautiful cars.

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