San Marcos, United States
328 S Guadalupe St
N/A
+1 5128050144
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Although Frank’s may be a little pricey, I always have a good experience. Anytime I go in has been for when my car breaks down. All the staff are very nice and accommodating, especially Colton who is my favorite. He even had another staff member drive me home after dropping off my own vehicle. After 5 visits with no problems, it’s safe to say I’ll be going back. :)
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Super kind, and very willing to explain literally anything and everything!! They are going to be the only automotive shop I go to!
Project took a long time for a quick fix. They kept blaming others for my vehicle not being ready. I should have just taken it to the Ford Dealer. Will not be going to Frank’s again. I was not going to leave a review (because I didn’t want people to think I was a Karen) but they would not stop emailing/texting me to leave a review. If you know your customer was not happy, don’t keep bothering them for a review, please.
My car is pretty old. At the end of the oil change, they were nice enough to print out and explain which parts and services were required in the near future if I wanted to keep up with the maintenance. They even wrote the number on the pages in order of high priority to low priority so it would be easier for me to remember which ones needs immediate attention. No other companies have done this or gone as far as they have to explain about it and how long can I wait before they need to be fixed. They’re very nice people.
I have been using Franks for many years. I am White and have never been made to feel like I wasn't welcome. Frank has been nothing but honest and helpful to me, even to the point of giving me his personal phone number after major work in case I need help after hours.
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