Hexham, United Kingdom
19a St Mary's Chare
N/A
+44 1434604607
Outdoor seatingKerbside pickupTakeawayDine-in
Good for kidsToilets
AlcoholBeerCoffeeHealthy optionsWine
Terrible customer service, even worse coffee. Ordered 2x iced lattes, was delivered 2x room temperature black coffees. The young waiter then tried to argue with me that they were in fact iced lattes. He couldn’t comprehend the espresso to milk ratio so begrudgingly went to get me some milk. He came back with what can only be described as a thimble full - for 2 supposed lattes. Reluctantly I poured in my milk, took a mouthful only to discover they were warm. The same waiter just looked at me blankly when I asked why they weren’t cold. His best response was “well I can get you some ice”. Eventually someone more senior came over but at this point we threw in the towel and left. Perhaps some staff training would be good. Some customer skills definitely wouldn’t go amiss and a dictionary to determine the definition of “iced”.
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Food is excellent just wonderfully prepared. I would recommend the Lasagne. Dog friendly As Well bonus.
Paulo and the team are first class, excellent food and a beautiful courtyard 10/10
Absolutely fantastic lunch, great service and very friendly. Also has a lovely secluded courtyard to enjoy the outside atmosphere too. Well recommended.
A delightful find. The coffee is 1st class, authentically Italian. The service was wonderful, friendly and attentilative. There is a little coffee bar at the back which made us feel like we were in Italy, then a nice and bright main room. The cappucino was delcious, a strong flavour (typicaly Italian). We also had some of the small Italian sweets (a mini chocolate pastry nand mini cherry almond) which were delicious and just right to accompany our coffee. The food menu looked good and we hope we can visit again.
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Good for kidsToilets