Surprise, United States
16525 W Bell Rd
$$
+1 6235848377
N/A
Walked in on a Saturday night and it was the happening place! Bar was full, hibachi grills full, tables 3/4 full. Hostess staff seemed a little over whelmed when a party of 16 checked in (can you blame them? Lol). The restaurant is very clean and well decorated, the menu is a little unique, there’s things such as the mango shrimp that you don’t find at other places. The firecracker sushi dish served inside a jalapeño was delicious!! Very mild heat and a lot of flavor! The mango shrimp tempura roll reminded me of mango rice you get in Japan! Not horrible but not the best sushi roll! I’m not sure what type of soup was served, wasn’t miso, thinking something beef based. One of the best soups I’ve ever had! The main course was your typical hibachi style grill. Nothing extra, nothing missing! Would come back here!
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Very poor customer service. Food was nothing special, overpriced for quality. Server Sara paid no attention to table. Long wait between seating and drink order. Long wait between order placed and food ready. Not all food delivered at once. Sara forgot to place the order for one member of group, nearly thirty minute wait between first and last group members served. No notice from Sara as to why food was missing or the expected wait, had to flag down manager to even know that order was placed. After speaking with manager was first time any water refills offered. First and last time we received prompt service was picking up the bill.
Made a reservation for a Monday night at 5:30. Showed up and was seated on time. Our drink order was taken, delivered, and our soup and salad came shortly after that. We than sat waiting for our chef. People came and went and started eating their entree before our chef even showed up. Finally at 6:20 our chef started cooking. He did a wonderful job and our waitress was attentive but why did we wait so long for our food? I don't know.
I wish I would have read NEGATIVE reviews because they turned out to be true. My husband bought a gift certificate for me to eat here during Christmas because I asked him many times to take me here. The food was overpriced and they added loads of lettuce under all the vegetables to \fill up the plate\. The food was sub-par, but Little did I know how rude the management would be when presented with the \gift certificate\ which should be treated as cash, not a coupon. The management came out from the kitchen and seemed to be nodding his head and cursing as he reluctantly (in front of us)punched in the gift certificate. He was upset because he did not want to honor that gift certificate (which was bought here in cash) and a 5 coupon that they themselves put out. Should have asked them to give me back my cash so I could use my coupon. This place has the worst customer service I have ever experienced. I will NOT be back here. Now I know why this place was so empty.
My family has always loved \Ah-So\.... For Moms Birthday tradition, we would all go there, every year. Due too Covid , we missed last year and almost this year. BUTT thanks to this place our tradition carried on. The food and service was better than ever before. Not only do they take the step's to keep everyone safe. BUTT theu continue to hav quality
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