Saint Austell, United Kingdom
St Austell Business Park
PL25 4FD
Saint Austell
United Kingdom
+44 1726874700
I do not recommend this place at all, they do not stick to what they say, and when you call them up on it, they deny all knowledge. Since I've had a bad experience with this place, I've come to realise couple of my friends too had a bad experience in this place.
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Very professional and prompt. Never had to chase for answers or progress. Would definitely recommend
My experience is fabulous my solicitors understand me, listen to my requirements, patient and very professional. Explains things so I understand, Would recommend that department, however not the family solicitors. The family side of the company is awful, my friend used them for his divorce, on my recommendation as i was using the company in a different area, and I couldnt praise my two enough, however the family area was terrible, constantly chased, my friend did most of the work himself, and at one point he felt they were defending the other party!! It was frustrating to watch how bad they were in 'representing ' him.
Disappointingly bad experience - I wish I had never used them for a family dispute which, in my opinion, should have gone to mediation. Coodes gave me the hard sell on the phone for over an hour after which I had to be sent home from work. I was given a quote which they said was capped and they wouldn't go over that amount without discussing with me first. They carried unnecessary work that had already been submitted to them by a qualified accountant - and got it all wrong. They then submitted a bill for additional work - presumably they were trying to get their maths to add up - which I refused to pay. They sent me emails addressed to someone else with details of their case. They sent me another bill for work that had been paid for 10 years previously and never completed despite having previously stated in writing that they accepted this bill had already been paid. I sent them further evidence which they ignored despite their customer charter. Their 'complaints department' said they would ensure I was updated. I didn't hear another thing and the work was not completed until I complained to the Legal Ombudsman who also didn't bother to reply but at least there was some action taken. I have just received another letter telling me now that Coodes actually owe me money - obviously maths is not their strong point. What I take from all this is that they clearly don't care about their clients - they are only interested in their extortionate fees. I don't feel they even deserve a one star rating! 1/3/20 - Presumably after intervention from the Ombudsman Coodes finally sent a letter enclosing a cheque for the overpayment from 10 years ago. The only trouble is, they forgot to enclose the cheque . You couldn’t make it up could you?
Leigh Anne is the best worker in this store she never stopped moving or working
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