Rydalmere, Australia
1/9-11 South St
N/A
+61 297647777
Wheelchair-accessible entrance
AWA is a leading technology services provider of onsite repairs, equipment deployment and workshop services to major vendors, system integrators, enterprise and government organisations anywhere, anytime, throughout Australia and New Zealand.
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Had a faulty detachable keyboard. Told me that i shouldn't have updated my laptop convertible to Windows 10. Asked for permission to wipe the C drive... The product was then returned to me with a new keyboard. I then advised that the technician didn't fix the seal around the laptop. The Customer Service looked at me as if i spoke another language. I showed the guy the join, where it was suppose to be flush. Told me that it was already there and that AWA does not take responsibility for perceived damage. I was livid, but i explained that it was in the fault report lodge with HP. He did changed his tone, asked the techy to come, then told me to take it up with HP. On a side note, they were very good with keeping you up to date with whats going on. - 25 Oct 2016. A representative from AWA contacted me and has made a real attempt to investigate / resolve the issue. They assigned a case number and promptly contacted me of this. In hindsight, i should be equally angry with HP. But the original Customer service rep certainly didnt help. But kudos to AWA for taking such a concern to customer feedback.
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Deli
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