Ruston, United States
1001 Cooktown Rd
N/A
+18448747558
I just moved into my apartment like two weeks ago and I’m already experiencing outages. This has happened three times now. It’s like one minute I’m online the next I’m not. It’s to the point where I will never recommend this company to anyone and I am about to switch to a better company. One that will never go on and offline as much as sudden-link does. If you want more clientele and better reviews how about you get better service. I know it’s a snow storm right now but this has been happening before the snow even came into the picture.
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Apparently you don't care much about your ratings, but maybe this will do something. We got charged TWICE for one month of internet when we switched the bill to a different account name. When we initially discussed this with you, we were told the charge would be removed. Instead, we were sent to debt collectors. I haven't been able to get ahold of you, your sister company Optimum (which we are for some reason for debt under their name instead of yours), and I haven't been able to get a hold of the debt collectors. I am beyond angry. YOU are the reason that so many people in Ruston hate it here. Your monopoly over this area is out of control.
Easily the worst internet I’ve payed for. Paying for the best connection they have and the best internet isn’t even near better than their cheaper connection. I play online video games and constantly get connection errors with a lan cable connected or my internet just cuts off randomly
My business have been without cable for about 2 weeks now- consistently calling customer service for assistance and they do not answer- i guess since their working from home and only a few is working answering the phone- however been here today waiting on technican and yet have shown up- Suddenlink has poor service and I asked since ive been calling to get this resolved- were their going to retro my account for the days i have not had service.
A potato could do better. I have the plan that says up to 400 Mb download, yet it has never gone above 110 Mb with a wired connection. The whole company is a scam.
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