Ruston, United States
1108 S Vienna St
N/A
+1 8007434351
The technicians showed up in time he was very professional and kind. Prepare that the installation will take about three to four hours overall very good service very professional and very good job. The activation was easy and the security system worked right away. I just wish that the cells man on the phone order them for me better about the equipment included or Not Included.
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Overall I was very satisfied with the tech's knowledge, installation, and customer service. The system is easy to operate, the app is a great and convenient feature, and I feel very secure with the equipment I have in my home. The costs of the actual system and monthly plan were much more than the estimated costs from my initial phone inquiry, which was my only complaint.
Our service tech, Ali, was wonderful. We took his advice about how best to protect our home and with the exception of cameras, I think we now have all the bells and whistles....literally. I feel very confident that we are protected and it's great to have the peace of mind that our home is being directly monitored for fire, burglary and carbon monoxide gas. The package was a bit more costly than we had planned but, we feel, it is well worth it.
Hey, you are sending me another customers credit, address and personal information. You dint seem to have an email address that I can reply to. I have the first months documents for a new customer and am not interested in receiving any more. I am in Australia so I'm not interested in calling you. How about an email address on your webpage that someone can check? I gave you 1 star for requiring an email address on every contact option but not having one yourself. (and for sending personal info of a paying client to the wrong person)
I had an appointment setup to remove the equipment. Waited for 3 hours and noone showed up. Neither is there any follow up call. I have the Tech's name and ID# that was supposed to show up. I still have not been contacted. Looks to be if equipment is getting installed, it's very timely and professional and when removing it's the opposite.
Customer service has been excellent. The installer was very knowledgeable about the product and was able explain options to us to make the system work well for our situation. The devices appear to be excellent quality and should last for years.
Gives us additional peace of mind; even if we are away fire and police are notified. I also was impressed how Larry Thomas explained the CO2 alarm and we made changes to have one near our bedroom. The external alarm had some added features that impressed us, however it was not in our budget.
Gentlemen were in my opinion extremely efficient, explaining things as they proceeded throughout the house. They gave me their full attention when answering questions. Each product being installed was explained as to the function it was expected to do. I appreciated their friendly manner. Made me feel that my concerns were important to them. Since one of my caregivers was extremely anxious with the cameras, Erick alaid some of her fears in a very kind & understanding manner that demonstrated to me that this was not all technical but heartfelt toward her problem. Later when a few tec problems occurred Erick response was quick.
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