Rushden, United Kingdom
66 High St
N/A
+44 1933312363
We used Connells to sell our house in July and after viewings we received an offer in early August. The process continued smoothly until exchange and finally completion at the end of November. We received good service from the team, I would just add though we would have preferred to have received more communication from them regarding our buyer and if he had an queries, especially towards the end. y concerns etc, especially as we vyeaded
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Our experience with Connells was nothing but positive. Totally professional, our purchasers initial buyer pulled out but David and Kelly kept plugging for us and despite Brexit and Covid ensured everything kept going. A special shout to Kelly who was like a terrier regularly following up the whole chain to ensure all was going well. I would not hesitate to recommend Connells Rushden.
Never buy from this Estate Agent ! After viewing a property and putting in an offer which was accepted. I advised the agent that I already had my mortgage and Conveyancing in place and as my offer have been accepted I instructed them to proceed with the purchase. I was then contacted by their mortgage consultant who tried to sell me a mortgage with them. I declined and said I already had a mortgage arranged through another adviser and had instructed them to start the process to proceed with the purchase. The next morning the agent phoned me to say they had received another offer (which was the same as my offer ) and would proceed with that offer instead of mine. They also advised me that they had contacted my mortgage broker and told them not proceed with the mortgage for me. We have since discovered that the other purchaser is in a chain whilst we do not have a house to sell. This amounts to sharp practice because I would not use their mortgage advisor. I wasn’t aware that when buying a property through an Estate Agent you have to be dictated to by them as you who you should use to get you mortgage and if you did not obey their rules you would be excluded from the purchase of the property. I then spoke to David in Connells office who was very rude and ended up putting the phone down on me. He blamed his manager for taking the other offer. Absolute disgraceful and unethical and we will never use or buy a property through this agent again.
My experience with Connells was one of speed, I found a property on right move and decided to view. I contacted Connells and the viewing was arranged for 2 days later. After seeing the property I put in an offer and it was accepted. I used the in house mortgage broker as I am a lifetime member and everything went smoothly and quickly. I think its said moving house can be the most stressful time, I found the speed of Connells and the amiable staff to make that part as stress free as possible. The knowledge of the staff and turnaround of queries is great.
After having a rough start with another agent David came out to speak to me. I was feeling very anxious about using another large company however David was very honest and always available when needed. Kelly supporting him in the office was amazing and answered all questions very quickly and professionally. They both made the process straight forward and as easy as a move can be. Also would like to praise Euan for helping us get a mortgage look forward to using him again when my product is up for renewal. Highly recommend.
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