Royston, United Kingdom
80 High St, Meldreth
N/A
+44 1763260293
Delivery
Lovely staff always helpful, but the post office is run dreadfully as a consequence of mismanagement, and poor working conditions for the members of staff. The P.O staff mostly aren't trained properly (a day shadowing another poorly trained person is not enough or an effective strategy to run a post office counter) - why not send them on a small course or at least have longer training/supervision time under the tutelage of someone who knows the job? And then it's someone new every week with little or no apparent training and the previous poor incumbent has run for the hills. Other times they just simply close the post office during normal working hours. It's acutely embarrassing to see staff put into this position and floundering at their jobs; taking an eternity over what would in other post offices be simple transactions. I'd also advise Onestop to employ dedicated members of staff for their post office whilst ensuring they are trained properly from the get-go. It should not take 45 minutes for a simple transaction (special delivery with insurance). This week they had even run out of Parcelforce labels and took 10 minutes to process two small inland letters. \We are not a main post office\ a line I've heard trotted out by management, is not an excuse to run a shambles. It doesn't take a head chef to make beans on toast. I should not be the one giving you a critique of your post office but I am, because your company is just phoning it in, doing as little as possible to run an important community resource properly, whilst still taking the profits that come your way by virtue of it. Once there is an improvement I'll come back and amend my rating and review. If not I'll write to the Post office. I don't like leaving bad reviews, if the situation improves I should remove this review straight away.
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Went to return my parcel, they didn't have the right 'sticker' so couldn't accept my return. Had to come back the next day. Also, post office closes at 2pm - inconvenient.
Almost always shut during opening hours. Would recommend ringing up first to check there is someone there before going.
Not as good as the Melbourn post office was (before RM closed it). Cheques take 3 days to deposit by post whereas melbourn could do it over the counter with the cheque deposit showing in your account within seconds (albeit not settled which happened within 2 days). Bring back Melbourn post office.
Usually good service, but I went along Friday afternoon approx. 3.30 and they apologised but said they would be closed until 2.30 on Saturday!
Lucky if you get anyone staffing the Post Office
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