Roy, United States
5193 S 2700 W
N/A
+1 8017215814
I reached out for storage needs and even though they didn't have the space they directed me to another company that did!! Thank you so much!! True quality customer service!!
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Roy Storage has been great to work with. They keep the facility clean and I love that they have security cameras. I haven't had any issues or stolen items like I have had in other storage places.
Great place. They strive to accommodate your needs. Very happy with the place and customer service.
24 hour security, easy access to units, always clean, I have been with Roy Storage for 2 1/2 years now and its been great I haven't had any issues. thanks Andy
Andy works very well with you, is flexible if needs be. Clean facilities, snow removal is always done on time. Plan on staying for a while
Roy Storage hands down #1 storage in my book. Clean facility. Reasonable rates. 24 hour access. Good location. Surveillance on site. Awesome staff to deal with, Andy is accommodating in many ways. I highly recommend Roy Storage to anyone looking for a good experience with finding a storage unit to rent.
Andy is extremely rude and unprofessional. Called my work office after claiming he couldn't reach me by my cellular phone. However, he confirmed the number was correct and I received 0 calls or voicemails. I can't emphasis enough how ignorant Andy and his staff is. He was apparently tempting to reach me about an expired credit card, but told me how he wasted half a day trying to get a hold of me. I DO NOT Roy Storage to anyone and will be moving my storage needs to another company right away. They also use false advertising practices and bill my card and various rates. For example one month I paid 119.00, the next 109.00, and was charged 130 for one month. I am contacting the BBB to look into this storage unit companies deceptive business practices. When Andy started calling my office multiple times, he told me spend half a day trying to reach me. Which is a complete lie.
A quick response to the bad reviews I see below. History: We took over this property three years ago and are not the prior owners or managers the are referred to in the below reviews in most cases. Also, I ask you to please realize this is a business where when people do not pay we are forced to evict. These people leaving reviews are those that are very upset that their stuff has been disposed of or auctioned because they did not pay their bills for several months. We lose huge money in this process and have never earned a dime of evictions. This tends to happen to those people who have made horrible choices in their lives and are now suffering the consequences. I ask you to at least consider setting up an appointment to see who I really am. I am I man who lives in this community and works very hard for my family. We always follow the law and have a very forgiving process with large grace periods and only 15 late fees and over lock fees. It is nothing extreme at all. Thank you for your time and understanding.
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