Rowlett, United States
2202 Lakeview Pkwy Suite 104
N/A
+1 9724754566
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
When we brought our phones we had excellent service by Kettle. The store got busy, she was the only salesperson available and served others while our phones were transferring data from old to new. Everyone got served and were happy. My visit today was to get voice-mail operating properly.
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Brenda and Katelyn were really great, we received excellent customer service! They really took care of us! The Rowlett store rocks!
My husband and I went to this store to upgrade our cell phones about a month ago. The rep said we needed to upgrade our plan to accommodate a 5G plan. No problem, he picked out a plan for us and said we would still keep out Direct TV discounts. Our new bill comes this month for our Direct TV and guess what, no discounts. Our bill doubled. I called and was told we didn't get the right cell phone plan. I didn't even pick out the plan we have! We were told when we got the phone that we would keep our discounts! That's why we went to the store. We were trying to avoid this happening. Needless to say I cancelled our Direct TV and will just use a streaming service at least I can cancel it whenever I want. Don't go to this store and expect to get accurate information especially if you have discounts for other services with them.
Amazing experience today working with Rigo! He not only helped me upgrade my phone, but worked to get me a better plan. I couldn’t have had a better experience!! Thank you.
Great service! Ryan was great to work with and got my upgrade and transfers taken care of swiftly!
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