Rowland's Castle, United Kingdom
Stansted Sawmill
N/A
+44 2392412445
Great service. Helpful and efficient pre order advice. Speedy delivery by pleasant and helpful driver. Good price. Much better product than the usual DIY outlets.
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You had my money for 3 weeks... Didn't notify me when the product was available, ruined my summer because I couldn't finish my deck, didn't answer your phone, prioritized commercial customers yet I've spent over 10,000 with you! Extremely disappointed with the lack of professionalism... When I finally got someone on the phone... They were extremely rude! You've seen the last of my money!
Good quality fencing goods. Staff very helpful.
Very helpful staff. Good communication. Definitely will be using them again soon.
We ordered some chestnut rail fencing which we were happy with, so we ordered some more to finish the job. Unfortunately the majority of the second lot was not workable because it was just too irregular. There were different lengths and thicknesses - some mortises and rails just would not fit together. When I called to let AVS know they showed little interest in my concerns. I was simply offered a refund without any attempt at finding an alternative resolution, such as providing posts and rails that were more suitable. Then to top it off I was charged for the pleasure of AVS collecting their shoddy fencing from my property which is literally 2 minutes around the corner from their yard. I'm really disappointed at the level of service and respect shown by AVS. AVS have called since my review to explain that they have checked the fencing they collected and agreed that it was not suitable. They offered to restart the order process as I they had new stock, but I had already sourced and alternative supplier.
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