Round Rock, United States
1101 Satellite View Suite 503
N/A
+1 7378083871
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I took two exams here, about a week apart. In my brief visit, I had a lot to take in. Easy to locate, clean and very tidy. Technology: for using computer based testing, these computers are ancient. Like others, my exam simply shut off in the middle of it. I waited for about 15 minutes with my hand up, waving back and forth. No one was coming to assist me, I get up, leave the room and peek around the hallway. I was scolded to "not leave my seat" when I said "your computer shut off" she hissed back at me to not leave my seat. She corrected the error and I was back to test taking. Close Quarters: This is a very small business park and the office is between a busy medical spa and an energy company. I could hear every word the energy people discussed through ear plugs and ear muffs. It was very distracting. Instructions are clear, for the most part. However, two forms of ID should disclose only ONE form of PHOTO ID is necessary, unless these ladies enjoy seeing panic on people's faces. Travel lightly, put your devices on airplane mode if you're not brave enough to leave them in the car.
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I had a good experience taking a test here and luckily didn't have any problems. Lynn was nice and got me checked in on time and she followed all the protocols. My computer worked fine. I was the only one in the room taking a test so I was glad about that. The room is kinda small and it is open with no dividers. It was a little chilly in the room. I was told to raise my hand when I finished the test and not to get up, which I did for about 15 minutes before anyone came in. That was a little annoying. Overall, it was a good experience. Much better than Tactix.
AVOID THIS PLACE! I feel slightly vindicated after reading the rest of these reviews..it's not just me, but still not happy. The woman at the front made this experience feel like detention or what I would imagine prison is like. The computers are so slow, that they couldn't handle the DOS-like platform of my test. 30 seconds-1 minute thinking time between most questions of a 150 question exam is not acceptable. When the computer ultimately crashed, I raised my hand quietly as instructed. After several minutes of no response, I start waving it back and forth, hoping that the woman in front sees the movement and checks in. After what seemed like 10 minutes i eventually bellowed "hello" in a nice manner, but loud enough for them to hear me (I'm the only one taking a test in the entire facility). She storms down the hall and angrily scolds me for talking. I told her that I had my hand up and patiently waiting for her to assist, and she said, "I don't care!, you say nothing and keep your hand up until I assist you!". When I asked what a reasonable amount of time for me to wait before saying something, she asked me to leave the facility. Stunned, mouth agape, she repeatedly asked me to leave. Finally the Manager(i think), comes to see what the commotion is, assess the situation, sees that I am not being unreasonable and allows me to finish taking the test after the computer is fixed. That interaction occupied my mind for the duration of the test... and I had to listen to the woman talk loudly on the phone for the last hour of my test! I rarely write these.. but had to this time. Such a miserable experience, glad I passed the test... otherwise I would have likely blamed my performance on this. It certainly didn't help. I sure hope Pearson realizes that this facility is an extremely poor representative of their company.
I have been to this place twice for exams. The first time I witnessed the lead proctor demean a tester for getting out of his seat to ask a question. Rules are clear to stay seated and I just assumed this person was having a bad day. This last time which forced me to write this review: I showed up as the last tester on Friday 12/18 at 3:50PM. There were no other testers with the lead proctor and an assistant. The assistant took my temp with a therm gun and stated I was "red". When I asked what the temp was, they refused repeatedly and would only state I was "red". They stated I will need to reschedule. I immediately took my temp when I went home and it was 98.5. For peace of mind I took a COVID test Sunday and Wed. it comes back negative. Here I am an hour on the phone with Pearson Vue getting assistance and I see she marked me as a "No Show" and didn't file any paperwork with Pearson or CompTIA. (3 business days after the scheduled test) Due to the poor attitude of the lead proctor, and this blatant refusal under false pretenses, inability to file required paper work, and overall headache this has caused, I will not use their services again and I encourage anyone else to go elsewhere.
Staff was VERY rude. I could not ask any questions without being responded to in a aggressive manner. They also could not handle the small amount of people coming in to test. The staff member checking me in could not work the system to log me in and demanded that I had to reschedule or leave. This was an important career entrance exam that I will now have to wait 6 months to retake. I made a big mistake going here.
Professional staff. I had no problems w/ the check-in and check-out process.
Harassment!!! I followed all of their silly rules and began to take my test I had no jacket or anything in my pockets I simply removed my over shirt flannel and I had it on my chair they interrupted me to ask me to store it. I believeThat alone is harassment but I complied then they told me because I left the room that I wouldn’t be able to continue my test and I would have to reschedule! Do yourself a favor and just schedule your test somewhere else. I should’ve looked up the reviews before I scheduled. Clearly I’m not the only one they have tried to cancel.
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