Round Rock, United States
2111 Sam Bass Rd a400
N/A
+1 5126934003
Contract Auto Extension issues. We understood initially that we were under a 2 year contract and so we gave notice that we wanted to end the contract. The written contract showed 3 years somehow, so we stuck with it. However, they still did not end our contract at the end of three years, and extended the contract without notice. (even though we had previously instructed them we did not want the contract to renew) We never received any invoices past our initial contract, and almost a year later we received a notice of being sent to collection.!!!! Our office manager called as discussed , and Texas Security said if we sign another 3 year contact they will waive the past due amount!!
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Buyer beware!!! We were told about the 3 year initial commitment, but there's never been a single word mentioned or any notice about the annual renewal every year locking you into another 12 month contract - it's probably written in the \how we screw you fine print\....and they will not budge on this - kinda sucks because we've been paying 50 per month for several years and hardly use the system as there's always someone home. I'll take responsibility for this one, but this review is to let everyone know about the fine print of their contract.
Short explanation for one star review: Poor customer service when canceling contract. I have been charged for three months of a contract I had canceled in Feb 2020 after completing a 3-year contract (I have the cancelation confirmation in writing from their customer service). After numerous emails and phone calls with \customer service\, I received no help and felt no sense of urgency from the company. I recently issued a block on my credit card and have disputed the past three charges, something I have NEVER done before. I have yet to have this company step up, take ownership, and do the right thing of resolving their mistake which so far has cost me hundreds of extra dollars. I plan to file a complaint with the BBB shortly.
If I could give this company ZERO stars, I would. We attempted to cancel our contract at our last house, but after finding out we were in a 3 YEAR agreement we were talked into finishing it out and paying the 45/month while not using the system whatsoever. They were well aware that we had no desire to continue. Well, this time we moved across country from Texas to Wisconsin. Knowing our contract was up the SAME month, I called to ensure we were finally finished with this mess and could was our hands of this company. Unfortunately, they told us that our contract automatically renewed and we were on the hook for another 11 months!!!! No notice, no phone call, nothing. Worst customer service. How do they not put notes in the account or anything?? We don't even know how this company is still in business. It's clearly all about money and not saving these important customer relationships. Terrible!!! We do not even live in the same state of the monitoring service anymore, but are required to pay the rest of the year. As a military veteran, their service is not accommodating to anyone in or out of the service. We will literally only be paying the remainder of the year, while not even being in the same STATE as our service, because I have worked way too hard on keeping my credit score high.
I have had the pleasure of working with Stephanie on several projects and the level of customer service that I received was the absolute best. Thank you for everything!!
Deli
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