Round Rock, United States
2541 S IH 35 Frontage Rd
N/A
+1 8886155728
Delivery
Wheelchair-accessible car park
Items advertised as "open box" are not open box. The robot arrived with the filter missing and rust on the interior screws and scuff marks all over the exterior of the bot. I expected the scuff marks to a degree. However, this item was clearly used...not open box. This is a scam. Absolutely not what is represented. I have a call into customer service and they've asked me to take pictures...save your time and money and buy from some where else. After speaking with customer service I'm going to return the used pool robot for a full refund. As you can see from the picture the stainless steel screws are rusting...not an open box item, but a used for 40 hours item. According to the customer service rep: this was just semantics. Clearly misrepresentation from my point of view. I will update once I receive the refund. I did receive the full refund once the robot was returned.
like
I placed an order for the wrong cleaner over the weekend and quickly asked to cancel the order. I got a call back on Monday and the order was cancelled and my money was refunded. They were professional and responsive. My only concern was there website needs a bit of work. Every time I tried to look at my order, it gave me a "Page Not Found" error.
On the 3rd, I placed an order and, because we're in Texas, was supposed to get 1-day delivery. On the 12th, I emailed asking for an update and also submitted an online inquiry. On the 14th, I called their toll-free. After being on hold for 15 minutes, a person picked-up, said, "PoolBots, please hold," then put me back on hold. After 30 minutes, they disconnected without ever answering the phone. Meanwhile, the product shows on their webpage right now as "In Stock."
Dolphin Premier pool cleaner I did great deal of research for this product and called Poolbots twice before investing 1100.00 into this product with this company. My review is as bad as all the others but honest. I was reassured the Dolphin Premier was the the best option for me. Pros: it is the quietest cleaner ever, it picks up leaves and debris great from the bottom of the pool, has a long enough power cord to travel the entire pool, it looks great. Cons: it doesn't Clean my pool at all, I find myself brushing more than I did with my cheaper pool cleaner. Doesn't clean the rim of the pool like advertised, doesn't do well with pools that have any design factors to them. I have to clean the filters one to two times weekly do to the clean filter indicator (I was looking for less work when I spent this kind of money) My pool is in the open and we only have one 6 foot tall fruit tree in the back yard if that is an indicator of how much debris gets in the pool. When I called the company for a return/refund, The customer service was poor and there was no concern for my investment and the lack of performance they promised with their product. They would not refund or accept my return. My opinion is the Premier Dolphin cleaner might work great if you have a basic square pool or simple oval shaped pool or if you just want it to pick up the leaves off the bottom of the pool. It is not a great options if you have more than 4 walls, or built in benches, or multiple entrances of built in steps, or you want to keep it algae free. I would NOT buy this product again I would NOT use Poolbots for any product purchases Good Luck with your purchases/experiences.
I only rated a 1 because zero stars is not possible. My advice to Poolbots: improve your company by not treating your customers like garbage and by not accusing them of fraud when they try to use a credit card with a billing address different from the shipping address. If you choose to investigate a transaction for any reason, please make sure you have a legitimate basis for your decision to not proceed with the sale. Accusing an honest customer of fraud is just blatant disrespect. A customer should not have to jump through hoops to try to make a simple purchase. As I mentioned to Sherry, the representative who requested a copy of my driver's license and credit card to complete the sale, I am looking forward to you forwarding my information to authorities if you feel that my sister and I are committing fraud. In fact, I encourage you to do so if you honestly believe that we are. I await a visit from the police. Word of advice to potential customers: please take your business elsewhere. This company simply does not treat its customers with respect or professionalism. Save yourself the headache because even if you do purchase something from them successfully, from the way they handled my sale transaction, you should be very nervous about having to deal with them if an issue arises with a product that you purchase.
Ordered a product on Wednesday morning, was supposed to ship that day... They issued tracking, was never picked up.... Next day was told it would ship and I'd have Friday.... Still no updated tracking and was now told the item is backordered after endless emails and phone calls. Not impressed with their service thus far
I was skeptical when I read the other few reviews however I placed my order less than 48 hours ago and have received my entire order in perfect condition. I am extremely pleased with the company and would recommend it Without reservation
Delivery states fast & free 1-3 days fed ex My order took twice as long and pool bots did not care. They stayed once order is placed it’s out of our hands. So that tells me their delivery statement is just a ploy to get your business.
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