Rotherham, United Kingdom
Tenter St
N/A
+44 1709372345
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Purchased some chef's knives - communication was excellent throughout with extra lengths gone by Russums to deliver them to me early. Pleased with the engraving too. Highly recommend their business.
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Russums have been incredible to deal with. I ordered a popular chef's knife in March 2020. Due to a manufacturing defect the knife sadly snapped. I got in touch with Russums and they immediately set out to try and assist me. I've been dealing with Sue who has been fantastic. After sending pictures to Sue who sent them to the manufacturer she called me to sort out either a replacement or a credit. I went for the replacement as I love the knife and it wasn't anyone's fault that it broke. Within two days the item arrived. Fantastic service, honest and credible. I will use Russums again.
I made an order for a Christmas gift. Chased it up 10 days later when it hadn't arrived. Was then told that it was out of stock and new stock had been delayed, we were about to get in touch with you, it can be with you for later in January? It was a fair price and if you're not in a hurry and you don't mind chasing them to provide customer service.
Very pleased with the quality and price of the chefs knife set ordered which the company also engraved. The service was outstanding and my order was despatched the same day.
Rude customer service, the woman was absolutely vile on the phone and a disgrace to her profession. They're slow to deliver goods even though college kids are starting courses and the company couldn't care less . They're actually impressed with their diabolical service times that haven't improved in 30 years . They're deluded enough to think they manufacture more goods than the whole of China... Worst company ever. Your reply is a fob off. I called you literally 10 minutes before this review and your staff were vile and of no help what so ever . You even admitted your poor admin skills and the fact you can't be bothered to monitor staff calls . My son's contract phone which is the number you have is in service and working just fine so I don't think you're being very honest here .. It's now been 5 weeks and still no goods I paid for have been received. 3 weeks you're meant to deliver by and are now in breech of contract & your own terms of service !
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance