Rockville, United States
5501 Nicholson Ln
N/A
+1 3017473157
I spent a month (October) of frustration dealing with another GM dealer trying to get pricing information for a 2021 Yukon Denali. I am/was eligible for GM Employee pricing through a sibling. Ultimately after a month I was finally told by a sales manager that they were not doing Employee pricing on 21 Yukon’s due to availability. That’s fine but I should have been told on my very first contact with them. I was in a time crunch due to my then current vehicle’s lease expiration. I then contacted Fitzgerald GMC and was put in contact with Bob King, the sales manager. In less then a 5 minute conversation he agreed to take an order for the Yukon with Employee pricing. He was very pleasant and I subsequently emailed him with vehicle equipment preference and he quickly provided the pricing information I requested. He also put me in touch with Jason Watts, the salesperson who I would be dealing with. I ultimately ordered the vehicle and both were very responsive throughout the process and exhibited complete professionalism even when I was at times impatient awaiting the vehicle to be delivered. I finally took delivery in February and was very happy with the entire process. I will happily recommend Fitzgerald GMC to others.
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Wonderful Experience Awesome sales Team!
I would like to start with saying that I was very impressed with how we were treated in the dealership and everyone was very welcoming to my husband and I. Jason Watts (Salesperson) was very patient with us and very helpful. He was not vague with us, answering all our questions as clearly as possible. Cody Lee (In Finance) was another person who helped us, also very helpful and outgoing to help us find the best deal. We were very pleased with the dealership overall, and very appreciative of all the help and support we received. I would definitely recommend coming here for trade-ins and purchases. Thanks again to all the helpful members who helped us get our car.
We were in for a oil change and tire rotation and it took a little longer than we thought but I did ask them to fix a tire that had a gradual leak. The tire had been plugged before and the receipt said they plugged it again. I spoke to one of the service reps and he told me they do not plug tires - they patched it. I had signed up for the special on their website, but when I checked in, it came up as the standard price. The Service Rep was helpful and she gave me the reduced rate that was advertised on their website. They washed the car and I was not aware that a car wash was part of the service - very nice especially this time of year. We waited on our car and while waiting, there were some of the employees walking around with their masks down/off.
Brian Wilson is very professional and customer centric. I waited 3 hours for my vehicle and he informed of the status throughout my wait. Your mechanics do a great job of servicing my vehicle. I leave their with the confidence my vehicle was serviced properly and it drives well after service.
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