Rockmart, United States
500 E Elm St
N/A
+14702066200
In short, every part of my experience has been a pleasant one since opening an account a year ago . Every time I've needed to make a deposit, withdrawal or transfer funds, they have recognized me, remembered personal details about me, and have gone above and beyond to make the experience a pleasant one. I've enjoyed the entire experience - thanks!
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Extremely poor customer service. I called to verify I would be able to get something done with my mortgage at this branch before driving 45 minutes one way from my house due to the other nearby branches being closed due to covid. Once I got there, I was told I couldn't be helped because we didn't have our checking accounts with them.
People are helpful and great, but the walk up ATM needs replaced- badly. It looks rough, so I should've known better, but I needed to make a deposit and the bank was closed. Long story short- took my money, but the good folks at SunTrust investigated and gave it back within 2 weeks.
I should have posted this review months ago! Ms. Annette Shepard is the greatest customer service representative. I went in as a basket case and lefted at ease. She was personable, professional, and educated me on my affairs. She is this way each time I have spoken with her. Her light truly shines!!!
This is a great little bank and the staff is so friendly
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