Rochester, United States
3936 E Frontage Rd #251
N/A
+15079234133
UPDATE: Corporate is sending a crew immediately to make up for the inconvenience. The company seems good. I just don’t know what’s going on with Steve. The guy is really nice, but he has left the job unfinished several times now. I don’t know why I keep hiring him. I could have scheduled someone else weeks ago who would have actually completed the job.
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Couldn't be more disappointed in this company! As a repeat customer I arranged to have ice dam removal service only to be cancelled 3 times. 3 TIMES! After the first cancellation I called and stressed that I am having a roof leak and their service was urgent. They agreed to come the next day, only to cancel again (Despite our roof leak). "Something came up". Uh huh. They then left me a voice mail (Wed.) that they would come this weekend with no request that I call to confirm. When I called Friday to confirm anyway and to hopefully ensure service I was declined because I didn't call on Thursday to confirm WTH??!! Apparently this is the way repeat customers are treated.
Quick work of dirty windows.
Steven- a squad member- went above and beyond expectations doing a great job cleaning our windows from inside and outside in a very professional, empathetic (wore clean boot covers entering the unit), friendly and courteous manner. He clearly made an impression of the company himself.
I used these folks once and they did an excellent job. Then used them - just before selling a house. They missed a window. I totally understand that happens but after texting them about it 3 times I gave up. It’s a shame - they got their money and didn’t care about a job well done. They’ve lost my business long term.
Nice people but did not replace window grilles which I had removed for cleaning and left in full view. Asked them to put screens up and they looked at me like I was crazy. Clearly not a full service window cleaning company and very pricey to boot!
Did a great job on our windows. Very pleased with the service!
Great service! Would recommend them to anyone! Did a great job cleaning our gutters! Thank you!
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