Rochester, United Kingdom
Robert Bean Lodge, Pattens Ln
N/A
+44 1634831122
A huge thank you to Irene and all the amazing staff at Rochester Care Home - our lovely Barbara has positively thrived since she moved in 7 months ago - and to both her own relief, and ours, she feels totally cared for, and safe - her words.
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when i'm old enough im going here
My family and I would like to thank you all for the kindness and consideration you always showed to Dad during his stay with you. Also for your kindness to me. I am so glad I chose Rochester Care Home. You all kept him happy and of course smiling and for that I thank you all from the bottom of my heart.
I wish to write to congratulate the owners/ trustees of Rochester Care Home on their achievement in producing a care home with an environment that deserves an Award for Excellence and that should 'set an example' to all other residential homes in the area. I have recently visited many care homes in the Medway area and have been appalled at the lack of effort made by the managers to improve the surroundings. It was refreshing to enter Rochester and find welcoming and elegant surroundings which meet my expectations as to what a care home should be - a luxury hotel 'feel' had been accomplished and it was spotlessly clean. Staff were incredibly smart in their appearance, efficient and constantly talking to and attending to residents. The staff appeared very happy in their work and continually had an 'upbeat' manner which must be very difficult to sustain, surrounded by sombre residents. The walls were lined with paintings/pictures instead of 'scrappy' posters. This is just one example of how improvements can be made that make an exceptional difference at probably little cost, but require a manager that will 'go the extra mile' and take the time, thought and effort. Finally, I was relieved to find a care home where each resident was treated as a personal friend, even those residents being admitted that had not yet been introduced, and find fabulous support given to the families at this difficult time.
A big thank you for caring for mum for the last 13 months. She had wonderful care from you all. You are all very special people.
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