London, United Kingdom
730-732 High Rd, North Finchley,
$$
+44 2084451932
N/A
Great store with very helpful staff. Ian and his colleague helped me cut some keys for my house which I urgently needed (just as they were about to shut for the day). Was much appreciated! :)
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My 13 year old son visited the store on Sunday lunchtime 6th Dec, but forgot his mak. He politely asked a member of staff if he would be allowed in if he pulled up his top to cover his face (which I understand can be considered a face covering), oe whether they had a disposable mask that he could wear. The female member of staff behind the counter told him rather abrubtly that he was not welcome in the store. Understandably, my son was very upset at being treated so rudely by the member of staff and he was even shooed out of the shop with a very dismissive hand gesture. Unfortunately we do not have the name of this terribly rude member of staff, but is this really how you treat your customers.....during these difficult times....in the lead up to Christmas?
My positive experience seems appears to be at odds with a few of the reviews posted here. When I've asked for specific item, the item has been personally located or if out of stock, I've been provided with an alternative product. At times, the store can be busy and it can be challenging to find an available member of staff. However, when available, their full attention and customer service is outstanding.
I entered the shop, not a hello, only a irritated comment from the assistant, ( when I addressed him, who was searching for 5 pence an elderly lady had dropped under a fixture. I asked for a specific item,( Ozmo Air and Fabric Freshener Cotton fresh) which I knew was on the very top shelf, back in the store from the previous time. Before going down to check, he came half running with a completely different spray. He finely got on a foot stool and told me he only had that make in anti freeze- he couldn’t be bothered to reach further in, quickly, got down from the foot stool, and went.....I work in a well known store , where customer come first, and they are listened to. Very disappointed.....
Very helpful staff. Large selection of goods at good prices - especially when using their discount codes in brochures, online or via topcashback website.
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