Roanoke, United States
4727 Valley View Blvd NW
$$
+1 5402654860
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
You can get these supplies at a lot of places. It's people that matter. The employees are rude and dismissive. Instead of helping someone solve a problem, they prefer to make you feel stupid for thinking they would offer a specific service. Until Staples trains their young employees how to help and feel empathy, I'll be taking my business elsewhere.
like
The employees at this Valley View Staples are very friendly but I’m shocked they don’t know about the products they sell! I asked 2 employees very simple questions about their shipping boxes and they could not answer. One of the employees said it’s embarrassing for them to not know the answers, apologized and then blamed the lack of answers on their manager! They said the manager doesn’t properly train them! Wasted 5 minutes of my time complaining about their manager instead of trying to find answers!
The guys in the print department are the bomb! I had a project I needed printed for class, screwed up sending it in and they fixed it for me!
Seems that if it is not Office Supplies, the ads are more of a drawing card than tangible items.
While the prices are competitive and their online service is good, the in-store pickup leaves something to be desired. Organization is sloppy and the store is a mess. It would have been better to pay the 6 shipping charge than to do free pickup. The e-mail said it was ready. It was not. Associates attempted to be helpful, but haphazard stacks of papers and products made their jobs difficult to execute. It was a frustrating experience.
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