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Intercept

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Roanoke, United States

lifebridgecounseling.com
Mental health clinic· Adult foster care service· Foster care service· Counselor· Group home· Psychiatrist· Youth social services organization

Intercept Reviews | Rating 3,1 out of 5 stars (5 reviews)

Intercept is located in Roanoke, United States on 5673 Airport Rd NW. Intercept is rated 3.1 out of 5 in the category mental health clinic in United States.

Address

5673 Airport Rd NW

Phone

+1 5403447700

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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Bethany Rakes

I do not recommend this place at all. The first couple times I went they were no problems at all. The last three months I have not been able to reach a live person in order to make an appointment. I have left numerous messages and they have never called me back. Its a problem because my medication is something that I need in order to live my best life. I’ve been trying to get a refill now but I can’t get it refilled unless I have an appointment which I cannot get an appointment if nobody calls me back. I do not recommend this place to anybody please do not waste your time.

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Susan Krisha

i am watching a clinician befriend and mislead my adult disabled child instead of guidance and skill building, she has tuned my child against our whole family.

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Tas Lou

I struggle with this agency being one of the leading agencies provide services to someone with mental health needs. I have attempted to contact this service provider from 11:00 a.m. to 11:30 a.m. and never made contact with a live person but instead continued to receive prompts from the machine directing me to leave a message. I do not believe that this is a good practice for an agency that is supposed to be a leader in providing social services in the Roanoke Virginia area. This is a true example of providing poor customer service to someone seeking help for mental health services.

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Scott Stevens

Our children are patients here. The staff can not keep appointment times straight, can not keep scheduled appointments and put clients who can not make it to there appointments ahead of the ones who can. When they do rarely keep scheduled appointments they spend more time on other issues instead of the ones the clients are there for. What can be diagnosed in a 15 minute appointment where they take no time to learn what the issues are? For a professional facility they do a poor job of showing it. Let's not get me started on there prescription refill policy. Schedule appointments every 90 days and only give 30 day refills. Once they run out if you dont have a fax your screwed and still have to call multiple times after the fax is sent in. Poor management, poor patient care and a complete lack of concern for the mental and physical health of health. Wouldn't recommend this place if it was the last psychiatric facility in Roanoke. Unfortunately I can't give zero stars.

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Josh Hall

Doctors wonderful for my child. Have an extremely hard time ever getting anyone on the phone or a call back. Once I waited a week and a half to receive a call back on when my kids next appointment was. Crazy. Luckily I called 2 weeks prior. . Don't want to switch over not answering the phone because the doctor is so good. But the phone issue needs to be worked on. Seems this is a problem for all the patients trying to call.

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