Riverview, United States
16278 King Rd
N/A
+18884131692
Great shop, nice to be able to look at items instead of pics at online shops. Nice selection of blanks, seats, corks, thread, guides... about anything you need. If it's not in stock, ask and they will try to get it. Nice selection of fly reels too!
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Joe Haywood, I want to thank Joe for all his help with my new Alps wrapper and equipment. I am new to rod building, I had a lot of questions. He answered every question without hesitation and patience. His equipment is top of the line. Also, everything came in a timely fashion. Oh, and it was all in one piece, unlike some other companies. Joe, knew that I had had major back surgery. He checked up on me several times to see how I was making out. I do believe if I needed anything, he would be there for me. So, if your looking for a professional to guide you through a lifetime of the rod building process. Joe is the man for the job. I would highly recommend him and HFF Custom Rods. Thank you for being there for me....Joe.
Joe has been awesome with my many orders that i place. Shipping is always superfast and their customer service is next to none. Even if i need an item they do not carry they will still get it from the manufacturer. Highly recommend for all of your custom needs!
There isn't much I can add that hasn't been said by the other reviewers. Absolutely the best customer service I have ever experienced, and HFF has a customer for life thanks to Joe. I would give him 50 stars if I could!
I've not had any issues with HFF, fast shipping and a good range of products. They are in great standings on rod building forums as well, and take the time to work with customers. I buy all my American Tackle carbon handles from them and will continue to use them for additional products. On another note: their web page has a search bar as one of the first things you see and on the bottom is the link for the return policy - regarding the one star review complaining about these things not being available.
Awesome customer service, great selection of components, and competitive prices! Joe goes out of his way to make sure his customers are ale to get just what they need to complete their builds. If he doesn't have something in stock he's willing order it in, even if it's a special order item and I'm the only one that wants it. Always willing to answer questions and make suggestions to help me bring my builds to the next level. On numerous occasions that I've wondered how some components would look together, he's gone above and beyond and mocked things up and emailed pictures to make sure it meets my needs. I've not ever dealt with another company that provides that level of personal service! HFF is my go to supplier, and I highly recommend them to anyone looking for custom rod components!
After posting my last review (which I have since deleted), Joe reached out to me and made things right. Though I feel the website could use some improvement, I do feel better about this company in general.
Great customer service! Joe was a huge help.
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