Ripon, United States
928 Frontage Rd
N/A
+1 2095995990
Wheelchair-accessible entrance
It was a great experience Mikayla and Leslie were very helpful, friendly, knowledgeable and professional! They made it easy and after moving all day easy was good! Thank you ladies for all your help!
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The customer service agent, Leslie DEFINITELY went above and beyond for me. She was very professional and adept in knowledge for what I needed.
Got to love the service mikayla gives
DO NOT USE THIS PLACE!!!! ITS INFESTED W MICE. I HAD MY STUFF THERE FOR BARELY 4 MONTHS. I ONLY HAD HOUSE FURNITURE AND BEDROOM SETS NO FOOD OR ANYTHING LIKE THAT. I WENT TO GO GRAB SOMETHING FROM IT AND THE ENTIRE STORAGE WAS INFESTED W MICE THEY WERE RUNNING AROUND EVERYWHERE I HAD TO THROW MY ENTIRE UNIT AWAY. THERE WAS A DEAD RAT IN MY STUFF AND AS I WALKED AROUND THE UNIT THERE WERE MICE SCURRYING AROUND. THEN WHEN I TOLD THE MANAGER THEY GAVE ME THE NUMBER TO THEIR "INSURANCE" AND MADE A CLAIM BUT CONVENIENTLY THEY DON'T COVER INFESTATION. SO I HAD TO THROW EVERYTHING AWAY AND TAKE A LOSS ON ALL MY BELONGINGS DONT USE THIS PLACE!!!! I will attach pictures
Very clean. I love local businesses
Had to get a storage unit for a few weeks, process was seamless and honest! All my work equipment was safe through out the time it was there and cancellation was just as easy! Thanks!
Horrible customer service by Leslie. I have been in storage for a very long time as an Area Manager overseeing multiple locations. This person decides to call after we moved out to try to state we never told her we were out and that she was going to charge us for the full month but was going to let it slide. Too bad that we know the CubeSmart software and know we had 5 days past the due date to be out. Nothing like leaving a negative impression as a last impression. She is lucky, I do not call the owners of that exact location and talk about her poor attitude. As someone who is new to the industry, she needs a lot of training on customer service. Mikayla is doing such a great job there but Leslie, with her bad service, is going to push everyone away. Please retrain asap.
Rodent infested. Dead rodents inside my stuff and nests. Absolutely no food products at all in my unit. This is from not keeping bait stations and not keeping up a better maintenance for them. I’ve never seen or experienced a rodent infestation like this in my life. Just gross and disgusting. When I told them they really didn’t care. And they raised the rent from 170.00 a month to 225.00 a month. Very disappointed in this place. Do not recommend to anyone!!
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