Richmond, Canada
6081 No. 3 Rd #11
N/A
+1 8559298846
On-site services not available
Have a annual plan now for a couple of years and not a cheap one as we are seniors in our 80's with health issues. Have not been able to travel the last year due to COVID and the travel restriction. I asked that my year be transferred for the next year so that my wife and I could travel to see our family once restrictions and vaccinations were in place. I was told I could have a 3 month extension, which still falls during the pandemic. I then asked if my 3 month extension could be added for a specific period next spring so that we could travel safely once the pandemic, travel restriction and vaccine were administered. Nope, they will not do this either. A lot of money for nothing. Do not recommend this company for anyone. I have since been InTouch with TuGo and they are being very accommodating with renewal of a policy and refund. Thank you so much for the understanding in these difficult and trying times of COVID.
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They are typically a good insurer however on my last trip to the US they would not cover me wjen I requested coverage once I was in the US. I had to use a different I surer for that.
Do not pay for their travel insurance! I have dealt with their customer service for over 6 months on resolving a claim, and all they do is give me the run around. I talk to one person, and I'm told one thing. Then I get transferred to someone else and get told something completely different. They will do anything to deny a claim! DON'T WASTE YOUR MONEY!
Would not recommend this insurance. We had paid over 1500 in insurance for my a grandpa and in January 2018 he had passed away in India. We had sent proof of receipts and we never received a single dollar back from Tugo.
As a long time travel insurance purchaser I can say I only recommend this company and product to my family. All insurance companies have rules and exclusions, and as long as you are an informed traveller (meaning reading your policy) then you should never have any issues. TuGo is prompt, and very easy to understand. I also found if I went through a broker, it was very easily explained to me. Love TuGo!!
This company has been difficult to deal with. After our claim application, we were told they would contact us if they needed any further information. We contacted them after several weeks to get an update. They initially had problems locating our file; then we were told that we hadn't signed a form, consequently the waiting period of 12 weeks to have our claim looked at would begin again. They also asked us to write down our credit-card number on a form, scan it and email it to them. I realize that Covid-19 has been difficult, but this company has made the process even more difficult.
SCAM WARNING!!! Fraudulent company. If you buy insurance and something happens, they will come up with impossible to fulfill criteria to make a claim. For me it was itinerary of a flight I booked over a year before my claim and nine months before my 'coverage' began. I was not claiming the flight and it had nothing to do with my claim. Nothing but criminals.
My husband and I purchased extra days on our Travel Insurance just prior to the pandemic. Before we even got to use any of the extra insurance we purchased, the Canadian government ordered Canadians to get home to Canada. We went home weeks early. My agent contacted TuGo to request a refund for the extra unused days insurance due to the unexpected pandemic and the eminent cancellation of flights home. TuGo responded that they had just too many requests to go through them all, therefore; they were sticking to the policy for all requests. So, they do not have to pay employees to go over the requests, nobody is travelling, nobody needs travel medical and TuGo has no time for their customers. I think it is time to look for a more caring insurance company. For a huge company the "grab the dollars" mentality at this disasterous time for many people, I find the extent of their greed to be less than honorable. The only reason we gave them a 1 star is that there is no zero.
Deli
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