Richmond, Canada
8120 No 2 Rd #176
N/A
+1 6042771041
Wheelchair-accessible entrance
If you have any respect for yourself or your money, DO NOT go to this H&R block. I have been filing with H&R block for years, at different locations. The service at the location was so awful that I don’t think I will ever go to H&R block again. When I dropped off my documents for filing they said NOTHING about their fees, so I assumed it’s the regular 120. Although last year I only paid 60 when I filed at a branch in Vancouver. This year, they charged me 153! In addition to the outrageously high, undisclosed, fee, they made me wait 1 hour, 1 whole hour, just to pay! It took them 1 hour, not to talk to me about anything, not to fix anything, or go over any information, literally just to put in the fee on the machine so I could tap my card and pay. 1 hour just to pay! When they called to let me know about my documents being ready, they told me to drop by at any time before 9 PM. They never said I would have to wait 1 hour just to pay and go about the rest of my day. And they didn’t explain anything, zero information, about my taxes. I paid 160.63 in total, and received no information, no explanation, and most hurtful of all, no sense of professionalism or respect for me as a faithful client. I was so horrified by how unprofessional and rude they treated me, I didn’t even bother complaining to them, just paid, and left without saying a word.
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One of the best things to come out of 2020 for me was meeting Margaret Shigetomi. A friend of mine referred Margaret when I moved to Richmond last year. She looks out for your best interest and her personality is like a rainbow on a cloudy day! I look forward to seeing her this year and every year from now on.
Jenny was amazing. She went above and beyond to help me get my refund as quickly as possible so I could pay my tuition and regain access to my courses!
Margaret Shigetomi was incredible! She did 10 yrs worth of taxes in short order and gave me clear courier instructions with Canada Post! She was money well spent. Thank you H&R Block for hiring and retaining her. As well, Margaret is both extremely professional and personable!
I have been going to this specific location for approximately 4 years or so, and they were great!
Anita was absolutely wonderful. I will definitely be going back to her, to file for 2020. Thanks for making this process seamless for me. :)
I had the best experience, Margaret shigetomi is a miracle worker. Best day of my life. I will come back every year until she retires . Best ever
I'm convinced Jenny Zhao was sent here by the gods because humanity needed her
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