Richmond Hill, Canada
45a West Wilmot St
N/A
+18774106277
Just saw one of their van drivers going 90km/hr in a 50 zone. Clearly would never want to use their services if they can't even follow the rules of the road.
like
Vert bad service, they don't know what they are doing. They don't know their products
I had an issue with the Kenwood eXcelon that I had the dealer put in my 2018 Nissan Qashqai; I kept getting a \tone\ sound that was most annoying at infrequent intervals while driving which could not be replicated by their service department. I was able to make a sound clip of the sound and email it to MASS. Special thanks to Andrew Morton and Ryan for their kind assistance! Andrew, not only helped me figure out how to determine if it was an app my iPhone that was causing this problem (it was!) but also took the time to explain many of the wonderful features of this system to me. Thank you so much!!!
Thanks Richard and Mike for one amazing customer experience. The install of my dashcam was quick and done beautifully. I also appreciated the honest advice I received. Thank you and I'm sure we'll see each other again.
received a quote to have power windows installed in a 2006 GMC Savanna van. I called for the quote to confirm that it could be done and the cost before I had my customer drive from over 3 hours away to purchase the van. After the deal was done I called and booked the appointment to have the power windows installed on Jan 30th, 2019. That morning I received a call from Mass to confirm the quote. They then told me that they couldn't do it for that price as that must have been the cost for one window not 2. I told them that they should honor their quote but regardless just get it installed as my client is wanting to pick up the van and I will pay what ever the bill is. They said ok however no installer showed up. I called the morning of the 31st to ask what happened and I was put on hold for approx. 5 to 10 min to have the person come back on the line and say that they have had issues with the parts and that his manager was no longer willing to even install the part. This is all over the fact that Mass messed up on the quote and they wanted out of it. I asked the person on the phone to have the manager call me. I was told his name is Mike and he would pass on the information to have him call me. Still no call. Not surprised as I was told that its under new management and that is what it was blamed on. Absolutely horrible customer service and as a dealer I will never use Mass again and I have used there services for nearly the 20 years I have been in the business. Very disappointing to say the least. BEWARE DEALERS there are better more reliable options out there.
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