Richfield, United States
6540 Penn Ave S
N/A
+1 6128663040
Online careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible lift
Passport photos
Had a weird uncomfortable experience today which prompted this review. The teenager working the counter could not get a coupon to scam and blatantly tossed things around in anger/frustration. Rather than find a coworker to ask how to reconcile, be huffily voided out one of my other items which was more expensive than the coupon. It put me ahead, but felt unethical. I chose to leave rather than question, as it was uncomfortable.
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4stars..great staff..
Slowest pharmacy in the Twin Cities. Having a drive thru, you'd think they'd be quick and convenient. Don't plan on getting in and out of here. Plan no less than a half an hour visit at any given time of day. And don't bother calling. They literally do not answer the phone, ever. I've sat on hold for hours before, and while waiting in line in the store I've witnessed the phone ringing non-stop and not seen one employee answer it. In the last 5 years, I've maybe been able to get through once. This place is right up the road from me, and I still will likely be filling my prescriptions elsewhere at this point. It'll be faster and more convenient to drive a few miles to a different pharmacy.
I had an absolutely mortifying experience at the pharmacy today when Jerrica completely violated my patient privacy by announcing to the room (incorrectly might I add) the nature of the medication I was picking up. Very demeaning experience overall. Violation of privacy.
Wonderful staff! Unfortunately not enough of it! The pharmacists are always incredibly kind, but they're grossly overworked. They can't stay on top of phone calls, and even if I go in person, I wait for over an hour for my prescription. I sincerely hope their management gets their **** together soon!
Drive-up covid testing started extremely late - had to reschedule work plans to give myself extra time. The tech was really abrupt and rude but was efficient administering the test. Pharmacist in the building was not wearing his mask properly. Get tested elsewhere.
Decent selection of what you normally go to CVS for: vitamins, ointments, tylenol, etc. The reason they get just 2 stars is the cashier situation. We get it, you're not thrilled to be working at CVS... but could you at least say "hello" or "thanks" or heck just acknowledge my existence by making eye contact? I always come out of that place feeling like some of the cashiers hated every second of the transaction. Geez.
I don’t recommend using this pharmacy. One day I went back THREE separate times for a prescription I was supposed to get the previous day! It wasn’t ready until the 4th visit within 2 days. The woman at the drive thru told me information that contradicted what she had told me to do the night before!? She even asked me ‘who told you that’ and I said ‘YOU DID- just yesterday’. Today, I went in for a prescription that was faxed in an hour before (an antibiotic that I need ASAP) and they said ‘we don’t have it, we will check the voicemail in 20 minutes’. I decided to come back in the AM and they still didn’t have it! My doc office is closed on the weekend...I had to wait until Monday and the doc office had a fax confirmation that they had sent Friday. Apparently, this CVS just doesn’t fill some prescriptions because they don’t just don’t feel like it?! Also, if you try to call in to check on a prescription no one EVER picks up. Even my actually clinic was on hold for FORTY minutes to call in a rX. Go anywhere else but here!
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