Richer Sounds, London Chelsea

After reading so many positive reviews about this place I decided to go there and buy a new Amp, as my old one was completely gone, they said DENON AVC X3700H is the best one and I had to wait on a list for it. But when I received it to my horror they sold me their x-demonstration one, extremely unprofessional service. It would have been nice if they told me in advance they were going to sell me the display amp. Edit after speaking to the manager before Christmas we came to a agreement, I will give them another chance in the future (but at another branch not chelsea)

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A great store, be a bit patient as it can get busy but once you are seen you have their undivided attention, onlybplace I have been to for hifi and tvs for many many years

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Terry gave me some the best customer service I've ever had, would recommend to anyone

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Great products range, a bit on the pricey side. but service is good.

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Brilliant service; the man was very friendly, helpful and knowledgable on the phone. In complete contrast to John Lewis where I was on hold for 20 minutes and the woman was very short and unhelpful. Richer Sounds beat John Lewis by 10 (whilst offering an extra year on the warranty) and had it delivered to me in around an hour for 25 (on a Saturday). Simply amazing service. I wish all retailers were this good.

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