Richardson, United States
1901 N Glenville Dr #501
N/A
+19724800990
Ordered a smart drive over a year ago that doesn’t work. Spoke with several people, left several messages over the course of 9 months without a return a call or proper follow up. Finally I stopped auto-pay for my 2 remaining payments owed (after paying over 900 out of pocket plus them receiving thousands from my insurance company’s portion) I finally got attention. A rep, tech and manufacturer rep came to my house, said they acknowledged the mechanical problems, said would address the issue but now has now been over a month with literally no follow up!!! Called last week, said someone would call me, which never happened. Left 2 additional messages. Called again today only to be connected to billing dept (not who I asked for) telling me I need to turn back on the auto-pay “in good faith”?!?!!! In good faith? When both my insurance company and I have paid all this money for something that doesn’t work, and no representation for their product sold, they ask me for good faith?? This is by far the worse customer service treatment I have ever experienced....and my issue is STILL not resolved.
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I've been trying to get CPAP supplies since July. I ran out of supplies because their new system stopped contacting me to auto order. I had to call over 6 times to get them to send me supplies. The staff was not helpful and managers were scarcely available. I was assured by an employee and two managers that I would get a call back to verify the order had been placed. None of them called back. I'll be switching providers.
I just quit Healthline today after 7 years of being a loyal customer. Ever since the merger I have had nothing but trouble in getting my CPAP supplies. It’s one thing after another so I finally reached my limit.
They are in Dallas County and not following Covid 19 mandate of everyone in office to be wearing masks and wearing them properly!!! This is a Medical Supply Company.... what the heck. No gloves on while touching my nasal pillow while I needed to try one on. Company had a merger in last coupled months ago. They had my prescription and took over 2 and half months to get because of merger. One lady with company (not at this office) kept telling me the didn’t have all my information when clearly they did. I called my Dr office and it had been sent 4 times. Good luck trying to call this office as you chose the correct directory option and may take you to someone in St. Louis. I called and was on hold for 20 mins and never talked with someone in the office. Hung up and just went there. I understand mergers can be difficult but this was the worst. If you have to use them, be aware of all these problems I had. If I have to ever go into the office again and they aren’t following mandated guidelines.... I will be calling them out on it right then!!
I've only been here twice, but each time the staff has been extremely nice. For today's visit I misjudged the time and I ended up being 8 minutes late for my visit, I called and spoke to Troy (who turned out to actually be the person I was seeing) and he was very nice and even said he would wait for me. When I got there he took care of me and made sure I understood how to use my cpap mask. He was also extremely nice and helpful. They were busy today and he didn't have to wait for me to get there, but he did, and that was appreciated!! Thank you Troy
Deli
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