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Performance Bicycle

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Reston, United States

performancebike.com
Bicycle store· Bicycle rack· Bicycle repair shop· Sporting goods store

Performance Bicycle Reviews | Rating 3,5 out of 5 stars (8 reviews)

Performance Bicycle is located in Reston, United States on 11634 Plaza America Dr Plaza America Shopping Center. Performance Bicycle is rated 3.5 out of 5 in the category bicycle store in United States.

Address

11634 Plaza America Dr Plaza America Shopping Center

Phone

+17034645917

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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I

Iman Alsharkawi

This store is great for all thins related to cycling. I was a little worried at first coming here as cyclists around here tend to be a bit pretentious, but the staff was actually super chill and down to earth. They had a lot of sales on jerseys and shoes and such and they are competitively priced. Performance will meet competitor pricing, even online, if you find the same product sold for cheaper elsewhere. For those of you who feel like you'd come here more often than not, you can pay 30 for an annual membership and that gets you 10% back on all purchases.

S

Simon Storm

I visited Performance Bicycle a little over a week ago to get a tune up and safety check on two bikes that I bought on Craigslist. I still cannot get over what a horrible customer experience I had. I called ahead and asked if I could bring in the bikes and drop them off. I was told to come on over. When I arrived there were about five customers and three employees. I stood and waited for 20 minutes while the store cleared out and at no point did any of the three employees even acknowledge my presence in the store. I am guessing it was because I had an older bike and not one of these 1000 performance bikes that everyone else had. There was an older gentleman working on one of the bikes the entire time I was there while a second employee in the repair shop occasionally helped a person in the line. However, when it was my turn the employee started putting tools away and then leisurely leaned on the counter and chatted with the customer that already had the other person helping them. I was absolutely blown away that no one in the store even considered asking if I needed help. I simply wanted to know the price of a tune-up and then drop my bike off with them, so I could have been in and out. I will never know as after standing there for half an hour and still not even getting a "we will be with your in a few minutes", I walked out. I ended up watching YouTube videos on how to do the work myself and bought the necessary cleaners and lubricants on Amazon. I highly recommend that if you need work done on your bike you go somewhere else or just do it yourself.

G

Greg Marut

Extremely happy with the quality of customer service at this location. I recently bought my first cyclocross and the employees were honest and helpful. When I pointed out that the tires on the bike were not exactly what I was expecting, the manager immediately offered to replace both tires in the form of store credit. Also returned the next day to buy some accessories for the bike. Instead of just trying to make a quick sale, one of the sales reps gave me an honest explanation on why I might want to reconsider buying one specific item -- without the pressure of an up-sale. This quality of service and honest employees is hard to find. Due to my exceptional recent experiences, I will definitely be a repeat customer of this store.

K

Kevin Witt

This Performance Bike location is one of the Best in the large chain in the DC area. Not only is the staff friendly and helpful but they go out of their way to assist with anything you could need. They add a very friendly and personal touch that makes you feel like you are walking into a local neighborhood bike shop. I have purchased at least 7 bikes from this location and have recommended it to several friends. The selection of bikes is excellent and the staff is great at getting you on the right bike at a great price. You can even get higher end bikes via the Red Phone and Its a great place to stop in just prior to race day for nutritionals or when in need of a new bike or some quick mechanical work.

M

Martin Davis

Kept getting Flats. Mgt. took the time to troubleshoot and let me try tubes and tires until problem solved. Great service and fair pricing

D

Daniel Gallant

What a shame this business is closing, another victim of a business having to succomb to ridiculous tariffs. These bicycles are manufactured overseas, and can't compete with a tarriff war raging. I feel badly for all of the workers in the US who have to deal with this loss, not to mention all of the customers they've lost. Maybe one day we will remember the benefits of free trade. Until then, get ready for more losses like this - so sad.

P

Phil Fellini

Bought a Scattante 570 (the Performance house brand -- I think is made by Fuji) and I've been very pleased with the bike and especially the service. Just like cars, it doesn't make sense to buy a nice bike and then not keep it in tune. There's a huge safety issue. I can take my bike in for free "check & adjustment" on cables, brakes, etc. -- no charge. That's a huge benefit. Overall, very pleased with selection, service & prices.

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Ag Nunes

This is a late review. I had my bike serviced at this location 3 times. the first 2 times I received good service and good customer service( beginning of Spring). The last time the service was not good and the customer service bad. I went back one more time and my experience is not even worth a comment (beginning of Summer). Hopefully things are better now.

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