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Reno, United States

t-mobile.com
Cell phone store· Electronic parts supplier· Electronics store· Telephone company

T-Mobile Reviews | Rating 4,7 out of 5 stars (8 reviews)

T-Mobile is located in Reno, United States on 395 E Plumb Ln #101. T-Mobile is rated 4.7 out of 5 in the category cell phone store in United States.

Address

395 E Plumb Ln #101

Price range

$$

Phone

+1 7754321599

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
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8

89 Instrumentals

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Kevin was super helpful and knowledgeable about not only my new phone but also helped answer questions about my bill clearly and concisely. Best experience I’ve had T-Mobile so far. Would definitely recommend stopping at this store on Plumb Ln!

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Jaime Sanchez

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Team is awesome they know what they are doing plus they saved me a ton of money by switching all my lines from Verizon to T-Mobile. Makala gave me the best customer service experience.

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israel rangel

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Needed to return the iPhone xr back cuase I got better phone then and they told me to drop it off any usps mail box parcel but it needed to get shipped back to ups idk what to do

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Patricia Deweerd

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Kevin and Makala were amazing helpers. Come see them for sure.

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Taylor Bostick

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Worst experience with a phone company ever. I asked the sales representative to sell me a phone that I would not have to finance. I ended up buying a pixel and two iPhone SE that we're on promotion. He ensured me that I payed for everything. Then when I go without service half of the day for two months, I decide to switch carriers. When I call to cancel, I find out the salesman lied to me, and the phones were financed, and I only purchased half the value of the phones, and now owe the other half. I spent 1200 when I walked in, so figured I payed for all 3 phones, as he ensured me. Just another scam and company filled with liars. I called customer care, and they said go back to the store, because they couldn't help me. Neither could the store. So I'm out 800 for the two phones.

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Laura Houle

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Carlos was extremely helpful, kind, and knowledgeable. He set my husband up with a new phone, and account with T-Mobile. He also installed screen protectors on both our phones as a courtesy. He answered endless questions, and was so cool about it. Thanks so much!

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Bob Ericsen

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I had a bad experience at a competitor and they looked at policy and receipts and ensured I obtained my return for the phone I turned in and offered me the 3 line senior plan and a new Samsung S10e and a substantially lower cost than what I was paying for a one line plan. They also explained how the phone worked and how to attach it to my home wifi. They went way out of there way to take care of me. I will go back anytime.

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D k

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I was treated really bad and profiled by this store and the company it self Do not use there services period they do not care about there customers at all they lie to u profile u and dont about any one but them selves this company and its stores the service does not work in reno period if it does it hangs on on me 5 times in 30mins or less every day this is unprofessional the company has refused to do any thing there for I am going to see to it personally that the U.S. Equal Employment Opportunity Commission is notified how miss use of power against customers and dont get to help people I will be filing discrimintation against the store and the company it self if my issue is not resolved by the end of this month i want the account termed no cost nothing owed other wise I am going to teh Federal government and Im going to make sure this is taken care off regardless do not use this service UsefulFunnyCool

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