Reno, United States
698 Forest St
N/A
+1 7753233261
1. They completely ruined a family heirloom dress from the 1920's-40's and knew there was a chance of ruining it with dry cleaning. They didn't call to make sure I wanted it cleaned even if there was a possibility of it getting ruined (which I absolutely would have said, don't clean it then). 2. It took me calling 3 times to actually find out where the dress was and that it even got ruined. The owner offered a 25 credit (gee... thanks). 3. They still hadn't dropped it off when they said they would and it took me calling again to find out they wanted me to come pick it up to be able to issue the credit. 4. I called again to tell them I'd like it dropped off. I received a text a week later saying that it was dropped off to my office, which it wasn't so I called AGAIN and they didn't know where it was. 5. They called back and said it will be dropped off next week. Here's to not holding my breath on whether they'll drop it off... What a SH&! show and 25 for a priceless dress that you won't be able to ever find again. I know where I WON'T be going for dry cleaning ever again...
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#1 I think you can disregard Mark Bonnenfant's 5 * review as his relative Scott Bonnenfant works for Peerless. #2 When you see FIVE one * reviews out of 16 (now 6 out of 17), that'll tell you something. #3 This company looked me in the eye and said they were not responsible for ruining my beautiful Italian made cashmere & fur coat (purchased at a Carmel, CA boutique). Burnt (?) lines cover the front and back of the coat (not there when I gave it to them). I am sending it to an independent testing lab to confirm the damage and what caused it but other local dry cleaners have confirmed it is ruined and that over stuffing the machine or careless pressing or steaming may have been the cause. The real shock is that Peerless can look at this coat and deny that they did anything. Really incredible. I cannot understand how a company like this stays in business.
I've always had great service here. Everyone is friendly, the cleaning is never late and the price is reasonable. I like that they are green too. They lost a pair of pants once but they reimbursed me and then some by giving me a credit. Great business!
New to Peerless in September. First use was excellent. I have lots of Tommy Bahama silk shirts and the next visit was absolutely as if the just pressed the shirts and the spots were just as when I dropped them. Also, I was over charged at 8.50 per shirt after calling for a TB pricing and was told 6.50...Will not return and advise others of this lack.
I like the fact that they are certified green, and they do a pretty good job with dry cleaning and with wash/dry/fold -- but they aren't friendly. I always feel as if I'm imposing on them when I drop off or pick up my laundry. The one thing I really don't like, though, is that they don't count your clothes on the receipt -- be really careful when you drop off so that you know exactly what you're dropping off. My husband thinks he may have lost a sweater. But I can't say for sure they've lost anything, unfortunately, I didn't have anything to show either way because the number of items wasn't on the drop off ticket or the receipt.
I brought my wedding dress here to be cleaned and the result was awful. Buttons still dirty. Hair in the lace. The thing that surprised me the most was that the very heavy dress was hanging by the mesh sleeves and not by the garment loops, ruining the shoulder seams. This makes me believe that Norm, the owner who helped me, has no knowledge of garment care. When I complained about the terrible manner in which they cleaned and handled my dress, Norm's employee said that he worked on the dress for two hours. I was told when dropping the dress off that it would be sent out. I'm confused as to why the dress wasn't sent out to a company that knew how to clean wedding dresses. Anyway, Norm was rude and was not at all concerned with customer satisfaction as I argued that the service was certainly not worth what he was charging. With severely shaking hands and sweat on his brow, he said, "I am not going to negotiate with you". Norm, you were dead wrong. In case norm has an argument about me "becoming dissatisfied", he was fully aware that I was dissatisfied, Also, writing a review the same week I picked up the dress would not have been a good idea as I was quite emotional after finding Norm had ruined my 1500 dress. Now that some time has passed, I am able to write a review in order to warn others.
What horrible and unfriendly service, especially from Management and ownership. An awful representation for businesses in Reno. We WERE a large customer, but never again after being treated in the most unprofessional way today. Good Luck. If I could give negative stars I would.
Nice staff and they seem to be pretty fast. Never had any issues over the year that I have been using them. They claim to use more eco friendly cleaning methods so that's a plus.
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