Reno, United States
1790 W 4th St
N/A
+1 7757867833
Wheelchair-accessible car park
I am very happy Eagle Window customer. They did an excellent job repairing all my windows and doors as well as intalling new glass panels. I would highly recommend them!
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I have been a customer of Eagle Windows and Doors for approximately 30 years. 25 to 30 years ago we had our entire house redone with new Windows and patio door. We were absolutely thrilled with the products and installation and service. The prior owner (Doug) never hesitated or argued in repairing or replacing a defect. In June of 2017 we again purchased 2 E Series Sliding Patio Doors. They were built by Anderson Doors. The cost of the doors were 6,673.20. Installation of the doors by Advanced Installations was 4,520. The doors were great. However in June or July We noticed that the slidding patio that we use off the kitchen area was making noise. Upon checking the track it was noticed that the bead the rollers roll on was splitting in several places. I sent pictures to Eagle Window and Doors (now under new ownership)and went to see them. They said they would check into it. After waiting approximately 3 weeks I again went to the business and talked with Dena Starman. She stated that she would contact Anderson Doors (Reference#26385434) to relate the problem. After several days Dena contacted me and told me that Anderson Doors did not appear to want to fix the problem. I feel that it is Eagle Windows and Doors responsibility to fix the problem. It cost me 11,193.00 to purchase and install the door. I also checked on line on Anderson Doors web site, and it shows that the E Series doors are guerenteed for 20 years. I hope Eagle Windows and Doors will take responsibility and fix the problem.
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