Reigate, United Kingdom
11 West St
N/A
We visited the showroom for our new bathrooms and met with the designer Jo. Beautiful showroom, great inspiration and very knowledgeable staff. We had a few issues during installation with pipework and structure which was solved during a visit by Jo and the installation team recommended by Ripples. Few issues with delivery but we had the same with other bathroom companies before so hasn't put us off recommending as really impressed with all other aspects of this company.
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We recently sought a quote from Chris and were very pleased with his professionalism and responsiveness. The quality of the bathrooms in the showroom are excellent. We were on quite a tight budget (we have a small bathroom and not a huge expensive house) and it was difficult for Chris and the team to reach our budget. We didn’t purchase through Ripples in the end but it’s only right and fair to provide a good review for good customer service and a friendly professional approach.
Jo is a good bathroom designer, but do not get Ripples to supply your bathroom fittings. They have delayed our build in so many ways. Missing valves and waste fittings, wrong sized shower screen supplied (despite them measuring) and then they tried to charge us for another! We are still waiting for a mirror and new shower screen 2 months after supposed build completion date. Rare that anyone answers the phone in the showroom. I was so frustrated one day that I went to the showroom - it was closed (midweek) - no wonder the phones were down. The warehouse never answer the phone; am starting to wonder if the warehouse exists. We were warned about ripples poor reputation before our build - I wish I had listened and taken the advice not to use them. Extremely disappointed. Avoid.
Franchise has closed now.
Not usually writing reviews we would like to thank Jo our designer at Ripples in Reigate for her attentive service. We have been impressed from the innovative design through to the completion of each of our 3 bathrooms. Each finished to a high standard and work to suit our family beautifully. Thank you.
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