Redlands, United States
2068 W Redlands Blvd Ste B
N/A
+19097922446
Employees are left over Sprint employees. They have little to no knowledge of TMobile, their services or the amazing way TMobile interact with the public. They need training quick.
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Started out a little rough but got the help I needed and ended the day on a really good note. This guy David Gonzales took the time to help me out and actually look at the part info I was showing from my phone and looked up if they had it which made the whole experience much better and worth it saving me the trip and time looking for what I need. Thanks man!
I H8 Tmobile I left them 4 sprint many years ago, and now they buy sprint... So not HAPPY. IM SERVICE GOT WORSE ESPECIALLY AFTER I GOT THEIR SIM CARDS! as far as my experience here, Genesis waz a great representative, she calmed my hot Armenian temper down n helped me with my phones n tablet. I'm still leaving them, but I need my stuff to be working, at least....
It was a very nice visit. There are wait times, but the service was great. All my questions were asked with clarity!
Super awesome service, the process was done over the phone quality. I am amazed by the whole team which made ordering service quick and easy. My telephone representative AJ was very helpful and informative. Thank you sprint for investing in me consistently and in my time of need. Back in the game baby time to reclaim the Thorne.
I brought my phone in to be repaired on November 18. I got it back yesterday (December 28). In short... NOBODY EVER CALLED ME TO GIVE ME THE STATUS OF MY PHONE AFTER FIVE WEEKS. I was the only one who called. I never got a text, voicemail or email. The only communication I got was the receipt for the loaner phone, the receipt for the repair and a confirmation that the phone was sent in for repair, all via email. Also... NO EMPLOYEE THERE KNOWS WHAT ANOTHER EMPLOYEE OR ANOTHER DEPARTMENT IS DOING THERE. I was told so many different things regarding my phone: I'm getting a Galaxy S10 as a replacement, I get a choice between an S10 or a V60, there were no V60s in stock, I can pick up my new phone and bring the loaner back on another day, I can't do that and have to bring the loaner in first, etc. Will this cause me from dropping T-Mobile/Sprint? Of course not. But next time, I'll definitely have second thoughts about leaving my phone with a bunch of 20-somethings and expect to get a straight answer let alone have anyone there take the initiative to give me some kind of update.
Sprint store (now T-Mobile) was great. The guys are easy-going and they helped me out with my phone upgrade. I rarely give five stars but I feel like they earned it (and I'm not just saying this because they were easy on the eyes ) they were really focused and knew what they were doing. They got every possible discount they could find and they just really helped. The only girl that didn't help was their colgué. I don't know her name but there is one female associate with blond, wavy, hair that just doesn't want to work... and it shows. Still, sprint guys, keep it up!
The Sprint store is primarily set up to cell phones, whereas, the Apple store will set up, modify, & teach you how to use their products. Today I was helped by a young man who went out of his way to help, which was greatly appreciated & seemingly not the norm. I've been with Sprint for a long time & will probably continue as a customer, as long with my spouse & brother, whose service I pay for.
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