Redhill, United Kingdom
35 High St
N/A
+441737760199
My 89 year old neighbour accidentally bought two fitted sheets that were too big for her bed. Ste paid nearly 40 for them. She took them back, still in their original packaging within 3 days but she was told that as they don't have the correct size she has to accept a gift voucher which she has to spend in their shop within 5 months. Surely this is poor customer service. What if she doesn't need anything within the next 5 months? She loses that money and Linens Direct are up 40 that's what!! I called the store and they said that they gave a sign in the shop which states this rule, but do they think an 89 year old is likely to read everything that is written on a shop wall. Disgraceful.
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