Redding, United States
20297 Charlanne Dr
N/A
+1 8003345000
Wheelchair-accessible entrance
My package was supposed to be delivered in Corning, Ca. on Monday and according to the tracking number I was given it has been sitting in Redding, Ca. for 3 days. I keep being told the package is out for delivery.This isn't my first bad experience with On trac and if I could give you 0 Stars, that's what you would get.
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Terrible customer service, spoke with “Shelly” and she refused to tell me where the terminal was for “on trac” really that’s a great business tactic! I would Never recommend this delivery service!! UPS in my opinion is the best!
Terrible service! Only company that can't seem to deliver on time EVER have waited 3 weeks for 2 day shipping and now currently waiting 6 days for 2 day shipping! Last time they started a service order just to call me and LIE to me and my package still didnt arrive until 4 or 5 days later.
I don't like to give 1 star reviews often, but I have some serious concerns here... which it looks like others are experiencing as well. I too, have had multiple orders from Amazon pass through OnTrac to never be delivered. I depend on reliable deliveries for my small business and I'm disappointed that OnTrac is even considered in the equation of shipping. This most recent screen shot is the last of many previous shipments which have gone "missing". I really encourage folks to be mindful of which shipper your purchases are going through to avoid the headache. :-(
Driver either did not deliver my package marked and it as delivered, or more than likely the sketchy uhaul contractor that OnTrac uses stole the package and marked it as delivered. Thanks for nothing! Messaged them as requested, the predictable result: "... we advise you to contact your vendor for resolution" Edit 1/12/2021 I filed a claim with the retailer I ordered from and they shipped a replacement. I was a little uneasy because it was shipped via OnTrac again. I became very uneasy when the shipment was delayed on the 11th, oh goodness was this happening all over again? But do you know what? I received my package! It only took 51 days two shipments and, like, a dozen interactions with OnTrac and the retailer. 1/10 would not recommend.
UPDATE! After posting a 1 star review, I was contacted by OnTrac to resolve the issue. They were polite and asked for details regarding deliveries. I have since received packages at my home in a timely manner. THANK YOU OnTrac management for addressing the issues in the Redding office! Have had many negative experiences with Redding On Trac. Drivers mark as delivered and we receive nothing. I recently found mine and my neighbor’s packages (Christmas gifts) at the end of our mile long road, along the a busy street, dumped of the side of the road in the dirt. This is completely unacceptable service! What is going on there? Who’s is held accountable for these occurrences and when will we be able to count on our packages arriving at our homes, as we pay for?
They would get no stars if it was an option! I order from Home Chef and three weeks in a row I’ve received nothing! Two weeks ago their site site said delivered but I did not find and packages. Last week it reached their facility in Redding , CA but never left. This week same thing this week. Since it’s perishable it has to be thrown out after a certain time. Wasted food every week. I plan my week around this so it’s so frustrating. Don’t use!!!!!
Supposedly my package has been sitting on a shelf for 11 days and counting. Lucky for me they "don't offer pickup at my location". I understand the COVID and Christmas excuses, but I have not had this issue with FedEx or USPS. Avoid OnTrac if you can. 12/08/20 01:47PM Shipment Delayed; Delivery Date Updated 12/07/20 01:39PM Shipment Delayed; Delivery Date Updated 12/05/20 01:42PM Shipment Delayed; Delivery Date Updated 12/04/20 01:36PM Shipment Delayed; Delivery Date Updated 12/03/20 01:38PM Shipment Delayed; Delivery Date Updated 12/02/20 02:10PM Shipment Delayed; Delivery Date Updated 12/01/20 06:08PM Shipment Delayed; Delivery Date Updated 11/30/20 06:05PM Shipment Delayed; Delivery Date Updated 11/27/20 06:05PM Shipment Delayed; Delivery Date Updated 11/27/20 12:00PM Package arrived at destination facility.
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