Red Deer, Canada
460, 7700 76 Street Close
N/A
+1 8669267233
My experience with Liberty was one I would like to pass on to existing and future customers who are considering using them. When I starting using them things were ok at best. It really took a turn when I sold my house and called in to have my service canceled nothing changed I still kept receiving notifications. When I called back to ask why I was informed that the contract was not canceled and that there was still x months left on said contract and that I would be held to pay it out or that I should have convinced the new owners to take over contract. When I spoke to the first person with them which they now say there is no record of I was not made aware of this. So now I'm to either pay out the contract in full or go to court and further expense to myself.. I have bought and paid for the equipment up front so it is just the monitoring services that is owed but it is something that anyone buying their services should be aware of. They have been nothing but abrasive in the way the are dealing with this.
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Very Happy. We just had a full alarm system as well as a 4 camera system installed in Red Deer. Sold by Mike Landry, installed by Josh and Brandon. This is the most professional install I have every seen. Everything is absolute perfection. All wires hidden, Nothing looks like it doesn't belong. No mess anywhere. Mike was very helpful answering questions we had about the app. It is also worth noting that the guys are local and available to help or answer questions, unlike most of the other alarm companies doing business in the area.
Worse company ever. We had an employee who embezzled from our business. The day he was terminated, we notified this company, who services our business, explaining what was happening, and to remove him from our account. TWO DAYS later, they called us back to tell us they were looking into the situation. By then, of course, we had all our lock, etc.m changed ourselves. THIS IS THE SECURITY COMPANY!
We had a new home constructed and chose Liberty Security. Mike assisted us and designed a system which covered all areas of intrusion, flood, fire and low temperature. We installed Smart features that allow us to monitor the system away from home. In our last build, the builder provided a basic system at no charge, in which we had no personal input. It was rarely used and seemed useless. This time we wanted better and more coverage and that is why we chose Liberty. Mike and his team did an awesome job and were so easy to work with. We feel the package was great value. The best is the feeling of safety and security in our home. We highly recommend Mike and the Red Deer Liberty Team. Bob and Karen.
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