Red Deer, Canada
5239 53 Ave
N/A
+14033462021
Location closed. Last day of business was May 25/26 weekend.
like
I would like to start by saying that the boys there were very nice. At least you had that going for you. But, we went there tonight for my nieces birthday and I am not impressed. Firstly, when the party was initially booked, no information other than \you play 3 games and then you get to go in the party room\ was given. So that made it sound like you would get to play 3 consecutive games and then go in the party room. That was not the case at all. We played 1 game and then were told to go wait in the party room (which was extremely hot and also has paint and pieces of the wall missing). Had that been explained when the party was first booked, we would have ordered the pizza to be there sooner so that we didn't have 6 children bored out of their skulls for over 30 minutes before the next round was ready. When we did get to play, the kids needed to switch out their equipment because they would stop working. They also didn't explain that you would be playing with the public, so there were a lot of older kids who were obviously better at the game that kept shooting our kids. Then again, back into the party room, we luckily had the pizza by that time. There was no communication as to how long we would be in there either time. The staff also seemed to spend a lot of time in the dark room and there was rarely anyone at the front desk when we would come downstairs for an update/grab our ice cream cake. Oh and then our last game wasn't even 15 minutes like it was suppose to be. My suggestion to management/owners, learn to run your establishment so it isn't so chaotic and actually update/take care of your rooms and equipment. The kids at least had fun when they were actually able to play and that's the only reason for the second star
Great place to have a birthday party! Good price and friendly helpful staff. Will definitely be back again :)
We came here for a Birthday Party and while the kids had a great time, the conditions of this location are in such bad shape that I had to tell my son that we would not be coming here for his own Birthday... The party rooms have holes in the walls, the door was broken and had been previously kicked in, half of the lights were either broken and some burnt out, it was very dark in the common areas, stairs and hallways, and we had been told that the kids would get 1h worth of play time, but that was not the case at all, only getting 2 games at 15min each! And the washrooms were absolutely disgusting, both had run out of toilet paper and paper towel, and again was very dark... I would not recommend going there for anything other than a game... Why they don't repair the multiple holes in the walls, busted doors and just basic up keep is beyond me... I would be embarrassed if this was my business....
Wondering if anybody knows how to answer the phone there. Called on multiple occasions and have either 1.never been answered or 2. had the lines busy; So I know people work there, just apparently incapable of receiving the calls. As well the website doesn't have any information on gift certificates (the whole reason I've been calling), definitely be spending my money on a place that has competent employees for gifts. Very disappointed.
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