Reading, United Kingdom
Imperial Way
N/A
+44 1184271425
Wayland's Reading have got to be the best car dealership for customer service. We have an XC60 which we bought from them and they service/fix for us. Nothing is too much trouble for any of the staff, they always go the extra mile and keep you informed about any work they're doing. Very happy to recommend to anybody.
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This Sunday noon we visited the new showroom to see, try and order a new Volvo hybrid and to enquire about the charger unit at home. Unfortunately this was not to be! The female receptionist was excellent -pleasant, polite and efficient And asked us for a drink but the salesman John exactly the opposite. He said there was none to try, don’t know when it’ll be possible to try one and the delivery was February 2020. We wanted to discuss further but he didn’t offer us seat or chance to discuss in detail. However he printed for us some price charts and spec sheets. From the display cabinet in the showroom I wanted to buy Volvo brand leather case for my iPhoneX but it was the early model. John said I should be looking for these in the mobile phone shop. Will you have that in stock John at a later date? ‘No’ was his curt reply! No courteousness, no up-selling, no salesmanship. Dear Volvo - training & quality revision please. Thank you.
I recently purchased a new car from Waylands Volvo in Reading. I am really impressed by the professional yet individual customer service provided by the staff. Ashley Debell helped me from configuring the car, right through to the collection stage. Even after the sales were done, Ashley still provided high quality service in answering questions and other inquiries. The car is lovely and impressive. Thank you Wayland Volvo and Ashley. Highly recommended.
James, at Volvo Cars Reading provided an exceptional car buying experience. We also had the privilege of communicating with his colleague Scott. I had dealt with several dealerships prior to purchasing a V60 from Volvo Reading and this was definitely our favourite. It is a lovely space with great customer service and was competitively priced – well worth the drive from London.
Great customer service from Waylands as I was well looked after by Scott Williams. Scott provided me with a first class service , the handover of my new Volvo was done with a lot of courtesy, enthusiasm and professionalism. It really was a pleasure to deal with Scott who took charge of preparing the delivery of my car at very short notice. Many thanks
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