Reading, United States
345 Penn St
N/A
+1 6103715000
Wheelchair-accessible entrance
The reading eagle should not be allowed to use eagle in their name. An eagle is a mighty bird of pray and this news paper is literally just that... A paper it's literally a page or two thick. I'll be happy when they print there last run. Untill then it fits perfectly matching the city it represents.
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When the other people owned Reading eagle the prices were fair!!!! Now to get a newspaper to a loved one that’s incarcerated is like highway robbery!!! Sad is what it really is...
A few months ago I requested my Sunday Paper canceled once it reached its expiration date. After 35 minutes of being placed on hold, getting transferred to several service reps, and then a high pressure sales pitch they told me my subscription would be done 8/15/20. On 8/23/20 I get another paper. I call today its the same. I call at 7am, I get a customer service rep . I tell him my story, he tells me my subscription was renewed up until October. I told him I want it canceled immediately. he asks me why I want to cancel. I told him this is exactly why. I again get transferred and placed on hold. I get the next guy . I tell him I don't want to hear anything else but the subscription is cancelled and the remaining balance will be returned . This is where his phone starts getting bad. (I am on a land line so I know the problem is on his side). So after 5 minutes of dealing with this, I get him to say my paper has been canceled. I get the news paper is a dyeing media and they are loosing sales but this is no way to treat subscribers. After this , I am defiantly not getting another subscription let alone another paper from the gas station.
Called after a miss on Sunday delivery. Credited for first time according to computer. Called two weeks later for another Sunday miss. Talked to an actual representative. Told them this was the second time in 3 weeks. I carried a route as a young child. Told them I was to count after drop off to validate number on bundle so I could call immediately if I was short. Representative offered a delivery by the carrier today. It's noon. Still no paper. It's now 3 o clock. Still, no paper. I would like to cancel subscription. Update: NEVER GOT A PAPER ON SUNDAY. IS THIS HOW A BUSINESS RECOUPS THEIR LOSSES? Update: paper missed again on 4/26. Anna said paper would be delivered today. This was the second call today. No paper was ever delivered today. Update 4/27. Spoke to Rob- specialist in accounts. Today is Monday...somebody delivered a Sunday paper today. Would like things to change. This is the 3rd time in 2 months. Us seniors are trying to avoid going out...covid19... UPDATE 7/5/20 No paper again today. called to get a paper delivered. No guarantee when the paper will be delivered....Austin said \as soon as possible\... Heads up! Paper was delivered by 9:50. This is swell, guys at circulation. Thank you! Reading Eagle resolved the missed issues. Hoping the good service continues! Update! Much much better service! Thank you!
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