Reading, United Kingdom
U18a, The Oracle
N/A
+441189595811
It was my first time in the reading branch. I had to do a swap for a birthday present. The employee was very helpful in getting me the smaller sizes. And helped me choose my first 2 charms. Marina then asked me about my plans for the rest of my day. And was just genuinely pleasant. I look forward to going back to get more charms for my bracelet.
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Service wasn't that good the lady that served us could've been a bit more interested than trying to get to the next customer ? The person at the front of shop was lucky we didn't just walk away when she spoke to us going in shop
Very helpful friendly staff. Made our exchange and purchase a pleasant experience. 10/10
Disappointed!! Bought a ring in January. The ring snapped, I then took it back in Feb and was given a replacement which has subsequently broken. I was told by a shop assistant that I could get a refund but today when I went back with proof of purchase was told I could only exchange it again. The manager did her best but provided me with nothing other than an email address to take it further.
We bought few things from them. They’re good.
store is nice and clean, staff are very helpful!
Just got served by Sofia at the store in reading. Tremendous customer service and great conversation while we waited. Absolute star 10/10 for Sofia
Hate this shop as I spend to much Because the g/f loves it :)
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