Randolph, United States
725 NJ-10
N/A
+1 9738953401
Kerbside pickupOnline careDeliveryDrive-throughIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Passport photos
I went had a test done yesterday and the staff at the pharmacy drive thru were really nice, patient, and kind. They took the time to explain everything that it needed to be done and it was nice to interact with people that cares. Great professionals at this location!
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I live in Randolph so I go to this CVS more than Morristown. Morristown CVS seems bigger and nicer. Randolph CVS is okay. I have not had any major problems. Once I asked for help locating otc medication and the pharmacy tech was rude and unhelpful. I still could not find it and asked the manager to help me (she did) and all was good. Sometimes the wait for a cashier up front is long but I think they just want you to use self checkout.
I've had nothing but great experiences there. On several occasions I was in to drop off an Rx expecting to have to return, instead I had it 10 minutes later. And when I couldn't find something I was approached and taken right to it. You may pay a little more for certain items, but my time and convenience and service are more important to me.
I was getting call for someone else prescription on my business phone number, atleast twice for last few days....I called the pharmacy to let them know so they can solve the issue...the response was that they can not do anything about automated calls. What happen to customer service and taking care of patient needs?
Went to pick up a prescription for a family member that was already called in and waited about 15 minutes. It was really busy and people were very rude to the tech. He kept his cool and remained very professional. People should be more understanding and not take it out on the first person they see. He should get a raise because I wouldn't be so nice.
Alyssa was fantastic! She helped me with my prescription questions and also walked me to another item I needed to pick up. Very personable!
Ridiculous, the lady said she’ll be with us in 10 minutes but it’s been over 40 minutes and we’re still waiting. Sad when a customer is in a weaker bargaining position; needing something...all we have to do is wait and wait and wait and wait. All we needed is written confirmation of our recent immunizations. We’re typically such loyal customers to CVS Randolph, but this experience certainly changes things....
The low rating and bad reviews of this CVS pharmacy don’t make sense to me. I have used this CVS for years and the pharmacy staff have always been very efficient and friendly. They are also incredibly busy, so perhaps some reviewers feel the staff is not giving them enough time? I have watched them at work and have respect for the service they provide under a lot of pressure. I have NEVER had to wait longer than expected. The automated phone and text notifications work well - they are always on time and ahead of me for script renewals. As for pricing, of course they are more expensive than Walmart, etc... they are a pharmacy and have a ’convenience store’ retail model. The ‘toilet roll-length’ receipts and coupons at checkout are annoying on many fronts. While coupons help with closer price matching, they often come when you have just bought an item, so are really a waste of paper! Should go digital for coupons and get better analytics to predict when a customer is ready to buy and provide coupons in advance. But that is a minor issue as I really just want CVS to excel at proving my meds... and they do!
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