Hayling Island, United Kingdom
22 C, Elm Grove
$$
+442392467877
N/A
Rude and unwelcoming I had booked a table for 5 of us to celebrate my birthday. Upon arrival we were told by the manager in no uncertain terms that there was no table as the booking was for three and it was our mistake. As a concession we were offered a table outside next to a bonfire in the 30 degree heat; needless to say we declined and left. At no point did we receive an apology. My husband even popped back on his way to the takeaway to show the original booking - clearly stating 5 people - but the manager did not want to know. I have since contacted the bar twice but have been ignored on both occasions. Absolutely shocking customer service. Update: having been contacted by the owner two of the original party returned to Ralphs. What a difference being greeted and served by someone else..... They enjoyed good food and an interesting choice of gin. They would return. Thank you for making the effort to put things right.
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As I am the previous owner, (Sold 2 years ago!!) I replied to all the reviews. There are negative reviews dated 11 months ago which makes it clear I was not in ownership then. Why would the new owner reply to reviews stating negative reviews were obviously left for the previous owners. Bad Manners that's why
We had the Sunday roast which was all home cooked and delicious and the service was top notch. Will definitely go back to Ralph's again.
Fab gin, fab food & tasty, fab atmosphere & staff, had a lovely date evening while we wer on holiday. Would definitely recommend
Lovely food however we were a family with 3 children and we booked after looking at the menu on the website. When we arrived we were told there was a limited menu (which was very limited) and nothing really suitable for children. Food didn’t come out all together
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